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Scott E Dority & Associates
- Insurance
- Clovis, CA
About this business
Location details
541 Bullard Ave, Clovis, CA, 93612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company stole from me and have yet to pay me the money they owe me. Every week I call at least two times and it's always another story. The reps hang up on me when I ask about my refund. Worst experience I've had with an insurance company. I wish I can give them no stars. I spoke with a manager and they have yet to send me my money. I am so livid because this has been going on for three months. It's about to be February and still they are telling me 7-10 business days. I've been waiting since November.
Business response:
We apologize for the consumer's experience. Records reflect that we mailed refund checks in both November and December, however, they were not received. Both checks were subsequently voided. The most recent refund was mailed via overnight delivery on 01/27/22. In the unlikely event the check was not received, we encourage her to contact Bristol West directly.
I had a policy with MetL for several years and in the past year, Farmers took over. I had a Grand Protect Policy which included coverage for my Home, Auto and Personal Liability. Back in August, I added coverage for an ATV and was quoted roughly $120 annually. The following month, I was being billed an extra $60 over what I was already paying. When questioning the extensive extra charges, I was then told that being that my policies renewal date was coming up in October, therefore the annual premium amount of $120 would be de... read more
I am being charged $50 for canceling my auto ins 1/28th 2022. I have paid my premiums in advance via automated bill plan installment. So they already have my money! Reason for canceling is because I was being overcharged $115 for my 6 month auto policy compared to another company. Additionally new insurance policy has higher coverage. I'm on fixed income a measly $1854/month & $50 hurts when the company already has my money. Please DO NOT withhold this much needed $50 & do the ethical thing & reimburse me for the remainder o... read more
An uninsured juvenile was driving a vehicle covered by Farmers when her vehicle collided with mine while my vehicle was completely stopped at a stop sign. The young lady took full responsibility for the hit at the scene and even admitted it to the responding sheriff. It took several days to hear from Farmers and was given the excuse of, "since we haven't heard from our insured to get their side of the story, we cannot start the process for the repair," so I took the initiative to take my vehicle to a local shop for a quote s... read more
Business response:
We are in receipt of your rating review. We are sorry to hear about your vehicle and the frustrations you have experienced. Unfortunately, we are unable to locate a claim number for this loss with the available information. If you'd like to provide us with the claim number, we would be glad to review it further for you.
Do not buy a commercial policy from Farmers. Their claims area has zero empathy, has zero interested in facts you send them, zero interest in moving quickly to minimize your damage. It is stunning how absolutely pompous and disrespectful their commercial claims adjusters are for damage that was entirely random. Do not buy a policy from them, do not do it. You will regret in ways that you can't imagine.
I'm filing a complaint hoping this problem can be permanently resolved as numerous ******** service agents have been unable to provide a solution. Both are for a homeowners policy This policy started on 12/10/2021 and has numerous discounts applied to it. On 12/26/21, the bundle discount was removed. A service rep added it back after I called. On 1/16/22, the bundle discount again went away, so obviously the root cause was not fixed. Additionally, the following discounts all went away - even though I've provided all docs up... read more
An email I just sent to Farmer's insurance: In December of 2021, I stopped Amica and initiated a policy with your agency requesting automatic payments on the ninth of every month. This was confirmed. On 01/13/2022 I received an email from your agency stating that my account was in default and that my policy would be canceled if I did not remit payment immediately. I attempted to call ******** service. After 20 minutes on hold, the person who answered told me that she was not authorized to help me and put me on hold to speak... read more
Business response:
January 24, 2022 BBB of Los Angeles and Silicon Valley BBB ID Number: XXXXXX Complainant: Dean Lederfiend Policy Number: XXX-XX-XXXX-X Policy Type: Auto Dear Sir/Madam: I acknowledge receipt of your correspondence dated January 20, 2022 and received in our office on January 21, 2022. It has been forwarded to my attention for investigation and reply. Please be advised that we are responding directly to Mr. Lederfiend regarding his concerns. Thank you for the opportunity to address this matter. Kindest regards, Carl F. Davies ... read more
i have been trying to contact farmers insurance since metlife changed over to farmers and no one will answer the number i have been calling and holding for hours this new number and no one will pick up and i am now being billed for two renters insurances because i can get no assistance. if someone can help please call me ****** *****
Business response:
We have contacted the ******** directly and resolved the issue. Please close the file..thank you
They have my email associated with someone else. No idea if that person type it wrong. I've called multiple times to have my email taken off of their policy. In my request today the ******** service rep asked for MY personal info. No! All you need is to take MY email off THAT policy. They do NOT have an unsubscribe button in their email. When I called over the summer they said they needed the policy holder to approve the change. I don't know the person to ask them!! Frankly it feels like spam to be getting someone else's ins... read more
Business response:
Our intention is to provide excellent service, and we apologize that your recent experience was unfavorable. Upon review we were unable to locate a policy or account that is associated with this email address. We would welcome the opportunity to review this in further detail. At your convenience, please contact Farmers Direct Service at (XXX) XXX-XXXX. Thank you, ******** *********.
Frequently asked questions about Scott E Dority & Associates
How is Scott E Dority & Associates rated?
Scott E Dority & Associates has a 1.3 star rating with 309 reviews.
When is Scott E Dority & Associates open?
Scott E Dority & Associates is open now. It will close at 5:00 p.m.
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