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Scott E Dority & Associates
- Insurance
- Clovis, CA
About this business
Location details
541 Bullard Ave, Clovis, CA, 93612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Farmers has been horrible. I've only been with the company for 2 years and they continue to disappointment with their services. My policy expires in June and I will never go with them again. I decided to leave AllState for a better rate on insurance. Well you get what you pay for in terms of experience. I was unable to renew my tags last year because they refused to send over my proof of insurance digitally to Georgia's DOT as required in the state. It took a week of getting them to cooperate. Recently, I ... read more
Business response:
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond to this inquiry. We apologize for the difficulty this ******** encountered. Our review found that the company submitted confirmation of insurance electronically to DMV when this policy went into effect. We encourage this ******** to contact DMV regarding this matter.
They canceled my insurance without letting me know no documentation or email stating that the insurance will be cancel; said I had another person to my policy that I don't live with anymore haven't live with them since September. Address has been changed since last year October 2022. My driver's license has been suspended. They should conversate me for the $150.00 to renew my license or send a letter stating they was at fault so I will not be charged for the error on their behalf. Paid my bill on time with no problem (automa... read more
Business response:
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond to this inquiry. We apologize for the difficulty this ******** encountered. Our review found that the company issued the non-renewal notice to the last known address within the required time-period. We did not provide an offer of renewal or receive any payment. We encourage her to contact the company directly, should she want to review this matter further.
I have them for insurance and we lost our home. The agent over my case has been hard to get in touch with at times, won't return phone calls in a timely matter, and then will be unavailable for days. I understand things happen and things come up but my payment is and has always been made on time and never missed but yet I keep getting excuse after excuse on my claim. I was also told keep in mind things had happened in Texas! Ok, I understand that too but you tell me that a month and a half after my claim has already been fil... read more
Business response:
We have received a copy of your rating review regarding your claim. Within your review, you expressed dissatisfaction with the handling of your claim. We appreciate the opportunity to review the matter and respond. Our notes indicate that the claims supervisor spoke with you on April 18, 2022, and provided an update on your claim. We are in the process of investigating the loss and are pending your contents list. As your claims representative is currently out of the office, we have a backup claims representative that can as... read more
My long standing policy with Met Life was bought by Farmer's; On February 11th I bought a new car so naturally I called Farmer's to add the new car to my policy; It was a Friday at 2 pm; No one answered the phone after 1 hr 15 minutes!!!! I even left a message for a call back; I am still waiting So I called Amica who answered on the first ring and wrote me a new policy; Since then I have tried to get a hold of Anyone @ Farmers to cancel my existing policy as I have new insurance ; After a few tried where I was placed on hold... read more
If I could give this company a zero I would. I have been a ******** since January 2020 and have made my payment faithfully ever since. I received notification that my account would be AUTOMATICALLY debited for my policy like every month for my renewal month. The funds were available in the account and the payment was never drafted from my account. I did not receive any notification. I get into an accident in Feb 2022 and when I call to make a claim they tell me my policy was canceled due to a rejection from my bank. I called... read more
Business response:
We are in receipt of your rating review concerning your claim. We appreciate the opportunity to review the matter and respond. We are sorry to hear about your dissatisfaction with the handling and outcome of your claim. After a thorough review of the information known to us, we respectfully maintain that the outcome was appropriate. Our notes indicate that your policy had canceled prior to the date of your collision accident. As there was no active policy with us at the time of the accident, we were unable to extend coverag... read more
After multiple calls to our agent, he finally returned our call to say that after the payment we previously made, our policy was in good standing. Our account was set up with autopay, but for some reason, the bank would debit our account for the premium but then credit it back to us. Because of this, we made the payments online. With the back-and-forth issue with our bank, we contacted our agent to make sure our payments were being processed accurately. Our text messages and phone calls were unreturned for a couple of weeks.... read more
Business response:
We regret the difficulties you encountered. We have confirmed there were NSF/Returned Items in November and December in 2021, however, the recent March 1, 2022 NSF/Returned Item was for the policy renewal offer. When this payment was returned, your policy was cancelled. Our goal is always to provide excellent ******** service to our policyholders, and we do regret that your expectations were not met.
Been on the phone for 166 minutes, talked to 5 different agents, disconnected 4 to I especially, ll to get coverage validation for safelit windshield replacement. That goodness i had my declaration page, Safelite was great, they accepted my deductible even though I could get the claim validation through phone contacts at Farmers. Never in 50 years dealing g with insurance companies have i ever experienced this bad of service.
Business response:
We are in receipt of your recent inquiry with the Better Business Bureau. In your inquiry, you expressed dissatisfaction with the handling of your glass claim. We appreciate the opportunity to review and respond. After review, we are pleased to advise we have cleared coverage on your claim and reimbursed you for deductible which was paid to Safelite. We apologize for any delay you may have experienced as a result of our claim handling as we strive to handle each claim promptly and professionally. Should you have additional... read more
Cannot get any response. Have tried phone (got disconnected), text, email, and web. I had a minor accident last month and can't get any assistance. I filed a claim through their app, but much of that information didn't get to the adjuster. I got a claim number and a contact to work on the claim. That was over a month ago and nothing since. Seems like a pretty common thread here.
Business response:
It is always our intention to provide excellent service and we apologize for having disappointed the consumer. We had closed our file since the consumer indicated he would pursue the claim with the at-fault party. Should Mr. Doery continue to have any questions regarding his claim, he may continue to speak with Claims Supervisor Geoffrey ******* at (XXX) XXX-XXXX. Sincerely, Farmers Direct Property and Casualty Insurance Company
Amazing ******** service! Alex is a true professional. He went above and beyond to make sure that my homeowner's policy fit me and my budget. He is available whenever I call. I highly recommend this agent and agency.
Business response:
Thank you so much for the positive words, Alliene! We are very happy to hear you've had a favorable experience and look forward to servicing your insurance needs for years to come! If we can be of any further assistance, please contact us.
Frequently asked questions about Scott E Dority & Associates
How is Scott E Dority & Associates rated?
Scott E Dority & Associates has a 1.3 star rating with 309 reviews.
When is Scott E Dority & Associates open?
Scott E Dority & Associates is open now. It will close at 5:00 p.m.
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