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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey were very helpful with any questions that I had and their responses were quick. They had my whole claim taken care of right away.
Safeware was great! I broke my laptop charger and was able to get a replacement the same day at my University Bookstore. I really appreciated how hassle free and quick the replacement was. Great service!
I really like the fact that they follow up with you prior to them coming out to repair my couch and they were fast and very professional!
This is the first time we have submitted a claim and immediately denied because it was not "accidental". When asked what qualified as accidental we were told "an accident". Well we didn't mean to poke a hole in the couch or damage the center counsel hinge.... Don't wast your money on this extended policy.
Business response:
Hello Samantha. Would you please message us with your claim number so that we may review further? Thank you.
We have tried to contact reference a piece of our couch broken and no one will contact us back. Very upsetting!!!!
Business response:
Hello Candice. Thank you for reaching out. Would you please message us with your claim number so that we may review and follow-up? Thank you.
UPDATE: Safeware reached out to me quickly and is working to get this issue taken care of for me. The lady I spoke to was super nice and ensured me that she will follow up to make sure everything is taken care of. I’m extremely frustrated with Safeware. The first time we filed a claim they were quick to respond, and with this second one it’s been three weeks and nothing. I submitted my claim, they asked for pictures which i sent, and nothing after that. I logged into see the status of my claim and it says “work completed and... read more
Business response:
Hello Katie. We are sorry to hear that you have had a frustrating experience with this claim. Thank you for the message and claim number. I am forwarding this to our Solution Center team for review and follow-up.
Bought a sectional couch and insurance from Safeware. Over the years there have been some damages to the couch. Called safeware and they sent a technician without hesitation. They sent someone super helpful and knowledgeable. They also sent him in just a few days. Would definitely recommend buying their insurance
I really appreciated that they called and texted prior to coming out. They were very prompt and courteous. They repaired the couch and showed us what to do if it happened again. Excellent service and repair!
Business response:
Thank you for the feedback Toni!
Have always had an excellent experience with Safeware
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open on Monday at 8:00 a.m.
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