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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedUpdate: After discussing the concern above with a new representative, the company issued store credit in the amount paid for the furniture. This person was professional and apologetic for the previous experience and the issue was resolved quickly.
Business response:
Thank you for the feedback, Dan. We're happy to hear that your situation was resolved!
Safeware is the most difficult company I've ever had to deal with. They will not provide the coverage or service outlined in their policy - it’s been 6 months and I still haven’t had my couch fixed or replaced. Customer service reps lied about my coverage, yelled at me and hung up on me. I've proven that they are required to replace my couch per the terms and conditions in the agreement but they refuse to fulfill their legal obligation. I've had to spend additional time and resources to get this resolved. I've never been tre... read more
Business response:
Hello Erica. Would you please message us with your claim number so that we may review this further? Thank you.
Amy Rivers was amazing at handling our extended warranty problem, and within a few days, following nearly 2 months of frustration and loss of frozen food, Amy arranged for a pro-rated refund that was directly deposited to our bank. She was polite, professional and a magician!
Business response:
Thank you for the feedback, Candilee! We're happy to hear that Amy was able to exceed your expectations!
Safeware doesn’t honor there warranty and I wouldn’t recommend anyone to purchase it, sounds like a lot of customers are disappointed and not satisfied .
Business response:
Hello Kelly - could you message us with your claim number so that we can further review your case? Thank you.
Initially my claims were not handled well and I was very upset. It got bad. I had given up and wrote a bad review on here and the next day I was contacted by the escalation manager and had a long talk with him. I felt a little better but there was no resolution and I didn’t think there would be, just a kinder way of telling me there was no service providers in my area. I was called again today by Pamela Anderson who was very sweet and is fiercely working to help me and get my furniture fixed. I am surprised that my experienc... read more
Business response:
Thank you for the feedback, Koety. We're very happy to hear that your experience has improved!
They have cooperated with me fully and my furniture will be fixed. They have been really helpful
Business response:
Hello Lynda - would you be able to message us with your claim number so that may review further? Thank you.
The claim was processed quickly and Darielle answered all my questions. I highly recommend this company!!
Business response:
Thank you for the feedback Samatha!
Update!!! Safeware contacted me, the customer specialist, Pam, was wonderful to work with and very understanding of our situation and our sofa is now being covered and replaced! Make sure to reach out to them and follow up with them if the first person you talk to is not very nice or helpful! Original post: So very disappointing to purchase insurance for your furniture to cover pet damage only to have your claim specialist tell you that it has to be reported the instant it occurs even if there are multiple pieces to the sect... read more
Our customer service rep was exceptional and fixed the issue with our chair.
Business response:
Thank you, Mary!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,064 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
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