This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedTook a bit of time for response but there was a holiday, so perhaps that slowed things a bit. Very polite on the phone.
Business response:
Thank you for the feedback Miranda!
If you were lucky enough to be saddled with their WARRANTY which states our companies clients and customers are our 1st priority, skip the wait and push, only Holly will try to help with claims. If you want to skip the following, contact their crisis manager Amy, she's the only one who cared enough to get this done. I started 3 weeks ago to file a claim online as they direct, only to go d out after three tries the info was not passed on even though I got a confirming email, finally after calling again they had to make a new ... read more
Business response:
Hello Michael. Would you please message us with your claim number so that we can review further? Thank you.
Customer service is amazing and the claims process is super easy. I’m definitely glad I purchased the extended warranty on my furniture.
I had no problem, they contacted me for an appointment to repair ottoman, ottoman now repaired. Great service !
We bought Safeware coverage with my son's MacBook Air at Ohio University when he was a freshman. It wasn't until four years later that we needed to use it. Unfortunately, we forgot we had it and paid for a major repair out of pocket, which wasn't Safeware's fault. I could have been writing a complaint review about how they handled our claim once we remembered we had the coverage, but Safeware did the right thing rather than being a stickler about their procedures for reporting repairs. They were a pleasure to work with and t... read more
Safeware was very easy to deal with. We purchased an extended warranty with The Great Escape. Pamela dealt with me the whole process on first trying to get it fixed and then offering a resolution when it could not be fixed. She had great follow up and really changed my belief in extended warranty companies. I will not hesitate to use Safeware in the future and I hope Safeware appreciates the great service and help that Pamela provides their customers.
Safe ware was very easy to deal with. I had the claim submitted and the product repaired all within the same week.
Safeware was so easy to work with! I purchased a warranty for my son’s laptop. And when his laptop started acting strangely and was diagnosed with a bad hard drive, Safeware paid for a new hard drive and all the diagnostic and labor charges. Thank you, Safeware, for taking the stress out of what could have been a very stressful situation!!!
Despite some confusion in who was receiving the parts, they rocked!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com