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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wouldn't recommend their warranty plan on furniture..I have a 5 year Mega Warranty plan on my furniture.I've had my furniture for 2 years & it's heavily soiled due to grandkids.I just recently tried to make a claim & was denied because of them being heavily soiled.It states in the plan it covers this..Safeware in my opinion is a big scam to get your money..
Business response:
Could you please provide a claim number? Thank you!
I wouldn't recommend this warranty to anyone. my wife purchased it and we basically got screwed on it no where in the contract does it state that each stain has to have a separate claim on it so once I get to dirty they will deny the claim and your just SOL. again I will not recommend it to anyone.
Business response:
Hello, could you please provide a claim number? Thank you!
Safeware has taken 20 weeks to get my parts in. I've been trying to get this resolved for weeks. I can't seem to get anywhere. The representative hasn't responded to my request to speak with her superior. I will NEVER purchase another extended warranty from this company again.
Business response:
Hello, Jill. Could you please provide your claim number so that we can reach out and speak to you about your claim? Thanks!
RecommendedSafeware stayed on my project until it was finally settled. I had a wonderful person, Rebecca U. who made sure I received the part I needed for my lift chair. We communicated via phone, e-mail and she continued to search down the problem until it was settled. Thank you Rebecca!
I had a trash compactor that was repaired while under warranty. A few days later after my warranty expired, I encountered the very same problem so I called the appliance repair company who "fixed" my problem only to be told it was out of warranty. I called Safeware and talked with Kim Latondress who was so professional and helpful. She said she would look into my problem and get back in touch with me. She actually did call me back and told me my compactor would be fixed under the part warranty. After many weeks of back and f... read more
Business response:
We are pleased to hear that Kim was able to take care of you! Please don't hesitate to reach out if there is anything else we can do for you in the future.
I had a pull handle break 2-3 months ago. Called and started a claim. Finally today, they called and scheduled a repair for May 29th! Pitiful!!! They should be embrassed!!!
Business response:
Hello Curtis, can you please provide your claim number so that we can contact you and discuss your claim? Thanks!
Recently had my refrigerator replaced. A very frustrating ordeal. A great deal of time - almost 5 weeks transpired. Two appliance companies; many technicians. However, during that time, my adjuster, Amy, was extremely helpful. I was able to email her with my questions and concerns. In an extremely timely fashion, she would reply answering all my questions and addressing my concerns. She explained to me what kind of policy I had and what had to take place and why. This alleviated "some" of my frustration. She sent me the nece... read more
Business response:
We are pleased to hear about your experience with Amy! Thanks for sharing.
Safeware was very helpful in accommodating me, they told me many options so I could choose what worked best for me as a student. Also, they were very quick to answer me whenever I had questions. I would definitely recommend them because they were reliable and cared about getting my laptop fixed.
Business response:
Thank you for sharing your experience with us, Hayley!
Safeware is the worst warranty company I have dealt with! They are doing everything possible to avoid paying for my claim. They say it's a manufacturing defect but LCD damage is considered non-covered "customer induced damage" by Lenovo. This is why I bought the accidental coverage plan with Safeware. They did not notify me of the denial and I only found out when I logged into their website 2 days later to check the status. Unfortunately, on TigerDirect Business, I did not have a choice. If you have a choice, go with Asurion... read more
Business response:
Hello Leslie, thank you for reaching out. Would you please provide your claim number in a reply or via PM so that we can look into this further?
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
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