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Safeware

4.2

About this business

Location details

5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.21,072 reviews
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Ashley E Campbell's profile image
Ashley E Campbell 
recommend  Recommended
6 years ago

We have have had to utilize our Safeware policy 3 times since moving into our home. Without it we would be spending thousands on repairs. Highly recommend! 

Wendy Futral Anderson's profile image
Wendy Futral Anderson 
6 years ago

They are coming up with every excuse not to replace my couch. I have sent a copy of my warranty highlighting where I was promised a hassle free return. I have heard nothing in weeks. If I do not get my replacement they will be reported to the Better Business Bureau. Do not waste your money! Update: They called us today and I spoke with a very rude customer sales rep that told me that the printing on my warranty was just for marketing and my pamphlet was old and not accurate. Although that is the warranty I was given. Then we... read more

Business response:

Wendy, thank you for the feedback. Would you please provide your claim number so that we can review further? 

Chad Brewster's profile image
Chad Brewster 
6 years ago

They don't honor their policies. They have loopholes built in to avoid servicing claims. It's a scam. 

Business response:

We are sorry to hear about your experience, Chad. What is your claim number so that we can investigate your claim and contact you to provide a resolution? Thanks! 

Linda Meadows's profile image
Linda Meadows 
6 years ago

Safeware was represented by Weekends Only to be full coverage including pet damage. I filed a claim because the seam on the arm of my recliner separated and the seat foam broke down. They have informed me that the seam separation is not covered at all and they will give $50.00 for the problem with the seat. They were quick to inform me that I should have read the fine print. Apparently we don't have many up and up companies anymore - everything is hidden in the fine print. The $50.00 offer is totally unacceptable so my next ... read more

Business response:

Hello Linda. Can you please provide a claim number so that a representative can contact you to discuss you claim? Thanks! 

Lynda Way's profile image
Lynda Way 
recommend  Recommended
6 years ago

have had problems with light fluffy ice de veloping in freezer. Got to talk with a live person who was very helpful, patient and interested in solving the problem. con- version finished in less than 5 min. 

Business response:

We are happy to hear about your experience, Lynda! 

Dale Holman's profile image
Dale Holman 
recommend  Recommended
6 years ago

My daughter dropped something on our cupholder and broke it. My wife reminded me about Safeware that we purchased. I decided to fill out a claim, but had doubts that they would fix our furniture. Today, I stand corrected as the piece arrived and I was able to replace it myself. Safeware kept me updated every other day on the status of my claim, the shipping. etc. They also said that if I could not change out the part, they would schedule a technician to come out. The piece just slid out and I was able to replace it myself wi... read more

Business response:

Dale, thank you for sharing your positive experience with Safeware! 

Atom Gray's profile image
Atom Gray 
recommend  Recommended
6 years ago

With 2 young kids, we decided to insure several furniture items with Safeware. We've had at least several claims throughout the last 4 years. Each and every experience we've had with Safeware has been a surprisingly positive experience. In some cases, they've gone above and beyond expectations. Total contrast with something like our former home warranty where we felt nobody really cared about anything but the company's bottom line. Safeware's online claims process is a little clunky but their customer support during the proc... read more

Cosmos Fristachi's profile image
Cosmos Fristachi 
recommend  Recommended
6 years ago

I highly recommend Safeware. Johnson Chon made the claims process effortless with an immediate reimbursement. Safeware's responsiveness and timeliness was second to none demonstrating their understanding of the customers' needs. I will definitely insure all future purchases with Safeware. 

Business response:

We are happy to hear about your experience, Cosmos! 

Betsy Allen Fristachi's profile image
Betsy Allen Fristachi 
recommend  Recommended
6 years ago

Safeware and Molly Smith were outstanding. I highly recommend this company. They assisted me through the claims process and made if effortless with an immediate reimbursement. The responsiveness and timeliness of their claims process was impeccable. The management in this company is obviously first rate and understands its customers' needs. I will definitely insure all future purchases with Safeware. 

Business response:

Thank you for the kind words, Betsy! 

Frequently asked questions about Safeware

How is Safeware rated?

Safeware has a 4.2 star rating with 1,072 reviews. 

When is Safeware open?

Safeware is closed now. It will open tomorrow at 8:00 a.m. 

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