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Safeware

4.2

About this business

Location details

5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.21,072 reviews
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Paul Martin's profile image
Paul Martin 
recommend  Recommended
5 years ago

Had my sons Macbook fail and was directed to file a claim with Safeware for the extended warranty. Took the macbook to Micro Center and had them diagnose the issue of a bad logic board. Was put in touch with Pamela Anderson at Safeware. She did a fantastic job working with me to get the paperwork in place, approve the repair work and arrange to reimburse me for the work done. All around excellent job by Safeware! 

Business response:

Thanks so much for sharing your experience with Safeware! 

Laura Childers's profile image
Laura Childers 
5 years ago

AWFUL COMPANY!!! Don’t waste your money!! They will do everything they can in order to not accept your warranty claim if something goes wrong! 

Dylan Bao's profile image
Dylan Bao 
5 years ago

Safeware customer service is awful. When they tell me they are going to reimburse me for my laptop charger that broke, they take months of no response to emails and directing me to other people on the phone. I highly don't recommend this as they are very untrustworthy and don't take responsibility for any slow or failed reimbursements. If I don't keep reminding them about getting my reimbursement back (which I still haven't received in 4 months btw) I don't think they would ever reimburse me. 

Business response:

Hello Dylan. Would you please message us with your claim number so that we may review this further and follow-up? Thank you, 

Stella Wang's profile image
Stella Wang 
recommend  Recommended
5 years ago

I've purchased SafeWare insurance for all MacBooks in my family since 8 years ago. They are respectful, efficient, professional and trustworthy. If you want insure your previous purchases, SafeWare is the answer. 

Vince O'Konsky's profile image
Vince O'Konsky 
5 years ago

Customer service is literally the worst I've ever dealt with. I've been trying to file a claim for damaged furniture for OVER A YEAR! I've submitted photos and gone through their process multiple times, just to be ignored and blown off. Restarting the process again and again is rediculous. I just received an email after months of following up, just to be told a "different underwriter" will be handling my claim. The company and their customer service is garbage and I'm still dealing with broken furniture that should have been... read more

Casey Medford's profile image
Casey Medford 
recommend  Recommended
5 years ago

I highly recommend purchasing Safeware for any technology. When you run into an issue, they are quick to respond and provide immediate help. Safeware also has awesome representatives! 

Business response:

Thank you kindly for sharing your experience with Safeware! 

Mick Johnson's profile image
Mick Johnson 
5 years ago

This so called extended warranty is a rip off. We purchased a 3 piece living room set from Weekends Only. The sales person convinced us to purchase the extended warranty. They told us this warranty covers everything even if your dog would chew the arm off the furniture. Our furniture has quite a few issues. We made a claim in January of 2020. What a run around. After all the bad communications with this company and the run around they are denying the claim due to wear and tear. Whoever wants to spend their money on useless c... read more

Business response:

Hi Mick! Can you message us with your claim number so that we can review further and follow up? Thank you. 

Tomas La Porta's profile image
Tomas La Porta 
recommend  Recommended
5 years ago

Support team was very responsive and efficient in their help. Happy to have my computer fixed with their help. 

Business response:

Thank you so much for sharing your experience with Safeware! 

Cassie Holland's profile image
Cassie Holland 
5 years ago

no definition of "normal wear and tear" said they cover cracked leather for up to a year. that is not in your policy. and if that is true, my manufacturer warranty would have covered that. so why the hell is this an offered product if you don't cover for the full term of the warranty. your management does not respond. your people need customer service training. I'm going to make sure everyone knows not to do business with you. you can also go read my Google review. Twitter is next😘 

Business response:

Hi Cassie! Can you message us with your claim number so that we can review further and follow up? Thank you. 

Frequently asked questions about Safeware

How is Safeware rated?

Safeware has a 4.2 star rating with 1,072 reviews. 

When is Safeware open?

Safeware is closed now. It will open on Monday at 8:00 a.m. 

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