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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedSafeware offered better insurance than Microsoft for my daughter's surface pro, for 4 yrs instead of 1 or 2, for a better price. They put up with me bumbling around with lots of questions and got me my claim promptly.
Business response:
We're so happy to hear that you and your daughter have had a pleasant experience with our team! Thanks for sharing, Andrea! Please feel free to reach out if we can be of additional assistance in the future.
Early this month my Surface pen broke and I wasn't sure whether it was covered under my Safeware's warranty for the Surface Pro 4 bundle (because from what I understood, the Surface pen was like an 'accessory'. You know how many warranties don't cover that stuff..). So I went to the store and asked the salesman and he said I could make a claim by purchasing a new pen and then claiming for reimbursement. I did as was told and after a few e-mail replies with the HiEd Support team, I got my reimbursement! They were very efficie... read more
I have filed two claims with safeware through my school for my laptop and they followed through quickly and efficiently. I had broke my screen by complete accident and they covered the entire cost of the repair. I would recommend a safeware insurance plan to any college student, or anyone, for that matter that carries a laptop around with them daily.
Reporting my claim and sending out my MacBook to a safe ware user was made easy and simple, as well as efficient. I did, however, get frustrated with the lack of communication from the server while they were working on the laptop. After calling their customer service a couple times, I gained more information about the status of my claim. All in all, my experience was great and I wouldn't hesitate to use safeware again.
Business response:
Thanks for letting us know about your experience, Aloysia! We're happy to hear that your claim has been resolved and that your MacBook is back up and running. Please feel free to reach out if we can be of additional assistance in the future!
Quality service! I was able to replace my broken device without problem.
Business response:
We're so happy to hear you had a great experience, Harmony! Feel free to reach out if we can do anything else to help!
My macbook's hard drive became corrupted on March 18th and I just got it back good as new! Many of my friends have been through customer service nightmares with laptop repair; repairs taking months to complete and even then causing new problems in the laptop due to shoddy repair work. I'm delighted to say my mac is performing great AND despite needing to repair the harddrive, no files were lost! Service was prompt and effective and I'm very grateful. My only quibble is once the computer was sent back, details about what spec... read more
Business response:
Thanks for letting us know about your experience, Gabriel! We're happy to hear that your MacBook has been returned and is running smoothly. Please feel free to reach out if we can do anything else to help in the future!
I recently broke my laptop charger for my macbook pro. Purchasing a charger would have been $84, but since I had safe ware I was able to get the charger for completely free. Safe ware replied to any questions/concerns I had in a very short amount of time. They are so helpful and I definitely recommend purchasing the safe ware insurance package! Thanks for your help Safeware!
Business response:
Thanks for letting us know about your experience, Sarah! We're happy to hear that your charger has been replaced and that your claim has been resolved to your satisfaction. Please let us know if we can do anything else to help in the future!
We've had to use Safeware on 2 occasions and both times service has been prompt and easy to work with. Highly recommend!
Business response:
Thanks for sharing your experience with us, Paige! We're happy to hear that you've had pleasant experiences with our team and that both claims were resolved. Please feel free to reach out if we can be of additional assistance in the future!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
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