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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received prompt and polite service (so far); am awaiting my claim via mail. Communication by phone and email was clear, concise, precise. Thank you. kindly, CRR
Business response:
Hi Curt, Thanks for sharing this feedback! We're happy to hear that your claims experience is going smoothly! Please feel free to reach out if we can do anything else to help you in the future.
Safeware got my malfunctioning 2-yr old Windows Surface Pro 3 replaced quickly and without a hassle! I have never before had such a great experience with a third party warranty company! I will definately be purchasing this warranty again!
Business response:
We're happy to hear that you had a pleasant experience with our team and that your claim has been resolved. Thanks for sharing this feedback with us, Joanna!
RecommendedTimely repair, I was connected with very kind people and had my laptop fixed!!
Business response:
Thanks for letting us know about your experience, Skylar! We're happy to hear that your laptop has been repaired and you had a pleasant experience with our team!
Got a letter that they aren't renewing my policy. Will update review if they reinstate.
Business response:
Hi Lisa, Thank you for sharing this feedback. Please email wecare@safeware.com with your policy number so we may research and contact you with additional information.
Had a great experience with safeware. Service team was very helpful with the process, timely with their responses, and all around polite throughout the entire experience. I am happy to have a great service like this when it comes to timely needs concerning expensive and important equipment.
Business response:
Thank you for letting us know about your experience, Justin! We're happy to hear that your claim has been resolved to your satisfaction. Feel free to reach out if there's anything else we can do for you in the future!
I called Safeware on March 2nd to make a claim. The guy I talked to was super nice and made sure I knew how to get my reimbursement for a broken mac charger. I submitted photos of my broken charger, a copy of my receipt, and an address to send the check on Friday 3/3. They responded on Monday sayig the refund was in process and to allow 10-14 business days for it to arrive. But the check arrived in the mail that Saturday (only 5 business days!!). I'm so happy my school provides insurance through Safeware; it is definitely wo... read more
Business response:
We're happy to hear that you were pleased with your Safeware experience, Kyla! Please feel free to reach out if we can be of additional assistance in the future!
When I called to receive additional information on the claim process, the lady was very helpful. After about 24 hours I received a notification that my claim had been processed. They told me my disbursement check would be processed within two days and then it would take 10-12 days to ship and arrive. Overall the experience was good, but it would have been nice if I didn't have to call to understand that I needed to attach the receipt and damaged photo! There should be an area to upload both when filling out the claim to make... read more
Business response:
Hi Jaclyn, Thank you so much for providing this feedback! We're happy to hear that you had a pleasant experience with our team. Also, thank you for suggesting a way to enhance our claim process - this feature will be coming soon to the Safeware claims submission page!
Safe ware warranty was so helpful. They got me my money back and I had no trouble communicating with them. They responded to my emails very quickly and were super helpful.
Business response:
Thanks for sharing your experience, Kassidy! We're happy the Safeware Protection Plan was able to help protect your device and that you were pleased with the service you received.
When my laptop charger broke Safeware was fast, helpful and trustworthy during the replacement process. I was contacted less than 24 hours after filling out a brief description online of my claim and the less than two weeks later I received a check for the replacement. I would recommend Safeware to a friend and was happy with the excellent customer service they provided.
Business response:
Thank you for letting us know about your experience, Cassidy! We are happy to hear that your charger has been replaced and that you were happy with the service you received. Please let us know if there's anything we can do for you in the future!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open at 8:00 a.m.
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