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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to file a claim with Safeware for a fitness treadmill I use in my office. The company that they gave me didn't respond in two weeks of my sending them phone calls and emails. I thought they would just throw up their hands and say oh well, too bad, I guess you're going to have to get your treadmill repaired on your own if the one repair firm that we know in your area is not responding to you. But instead, they went ahead and reimbursed me anyway for somebody that I found on my own, who came out within 24 hours. And now ... read more
Business response:
Thanks for letting us know about your experience, Brian! We're happy to hear that your treadmill has been repaired and that our team is working to provide more service options for your area in the future. Please feel free to reach out if we can be of additional assistance moving forward!
Safeware fixed my computer after water damage. It took awhile but they got it done. Glad I can get an 25$ amazon gift card for doing this since it cost 25$ to ship my computer to them in the first place.
Business response:
Thanks for letting us know about your experience, Mark. Please feel free to email wecare@safeware.com if you have any questions.
dealing with safeware, furniture store, and repairman has been a night mare, for a month now. All I'm getting is the run-around . I would Never buy this insurance again fr safeware.from all 3 of them
Business response:
Thank you for reaching out to let us know about your experience, Patricia. We're sorry to hear that you've had a difficult time and would like to assist. Please email wecare@safeware.com with your claim number so we may research the situation and contact you with an update.
RecommendedVery helpful staff! When my macbookpro trackpad and battery were malfunctioning safeware guided me through the steps to replace everything quickly. 5/5 Thank you!
Business response:
Thanks for letting us know about your experience, Jake! We're happy to hear that your MacBook has been repaired. Please let us know if we can be of additional assistance in the future!
So much better than Apple Care. Cheaper and more comprehensive than Apple Care. Every experience I've had with their customer service has been positive and efficient.
Business response:
We're so happy to hear you had a positive experience with our team, Clayton! Please feel free to reach out if we can do anything else to help you out in the future.
Happy with service, sent laptop in and it was repaired within a week.
Business response:
Thanks for letting us know about your experience, Michael! We're happy to hear that your device has been repaired. Please free free to reach out if we can do anything else to help in the future!
My MacBook out of nowhere would not turn on - tried charging it and all kinds of button combinations. But still, nothing. I started to freak out. I went to my campus computer store and they directed me to the Apple store. I went to the Apple store for a free diagnosis and found out the repairs would cost $500. Luckily, I remembered I had purchased Safeware when I bought my computer and I am soooooo glad I did. Everyone I spoke to or emailed at Safeware was wonderful - very helpful, courteous, and to the point. Once I found m... read more
Business response:
Thanks for letting us know about your experience, Melissa! We're happy to hear that your MacBook is back in working condition and that our team was able to assist. Please feel free to reach out if we can do anything else to help in the future!
Honestly, purchasing this insurance was the best decision i made while buying my laptop. I thought my coverage was expired when i called but the rep was so nice and let me know my status. My laptop charger died (RIP) and all i had to do was give my insurance number and explain what my issue was and i received a claim number and a confirmation email. In less than 24hrs i was contacted by a rep with instructions on what to do to process my claim. My experience with them was hassle free and straight forward. I will be renewing ... read more
Business response:
Thanks for letting us know about your experience, Aida! We're so happy to hear you had a pleasant experience with our team and that your claim has been resolved. Please let us know if we can do anything else to assist in the future!
I posted a review on their Facebook page that I cannot begin to tell you how happy I am with the company and Sarah David who handled my claim. It is so refreshing to deal with people who actually keep their promises and follow through. I had been dealing with my furniture retailer since October to try to get my furniture fixed or replaced with my Mega warranty. They bounced me around and finally they were going out of business and I contacted Sarah in February of 2017. She walked me through the process, sent me an email with... read more
Business response:
Thank you for sharing your experience with us, Lee! We are thrilled to hear that you received such excellent service and that your claim has been resolved to your satisfaction. We appreciate that you are such a loyal Safeware customer and that you feel confident in partnering with us to help protect your furniture. Please let us know if we can do anything else to help you in the future!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
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