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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter attending Appalachian State her Freshman year, accidentally had a liquid spill on her new Apple Mac Book Air. Safeware came to the rescue thanks to the full protection I purchased at the time of purchasing the Mac Book for my daughter. Little did I know I would need it, let alone in her first year! Several weeks later after troubleshooting and parts order, he Mac Book came back to her in working order. Very Satisfied! Thanks Safeware!
Business response:
Thanks for letting us know about your experience, Daniel! We're happy to hear that your daughter's laptop has been repaired and returned to her. Please feel free to reach out if we can do anything else to assist in the future!
RecommendedI would recommend anyone who has a computer to invest in this. They fixed our severely damaged computer and returned it to us quickly and kept us updated the entire time!
Safeware personnel were pleasant on the phone when calling for a repair and handled my difficult situation being an out of state student extremely well. They were courteous and connected me to the right people to address my repair and were able to accommodate my needs remotely. I am very happy with this service plan and would recommend it to students, even if you are out of state like me.
I am currently studying abroad in Italy and my laptop broke and would not function properly. I took my laptop to the nearest apple store to get a quote on repairs then contacted Safeware about my issue. I was nervous at first that I would not be able to get it fixed here in Italy and be reimbursed, but safeware was such a huge help and reimbursed me for the entire cost of repair. Safeware was very prompt with emailing and easy to converse with. Thanks so much!
Business response:
Thanks for letting us know about your experience, Brooke! We're happy to hear that your laptop has been repaired and we hope the rest of your time abroad is unforgettable! Please feel free to reach out if we can do anything else to help in the future.
I recently had problem with my laptop so I contacted Safeware and they tried to help me figure out a solution to why my laptop would not charged. I would plug it up and ur would come on but if the adapter feel out it would cut right off. I was contacted by a member of Safeware and we came to a conclusion. The sent me a shopping label through email and I sent it of easy as our. Everyone that I came in contact with through the company was polite and showed me a great experience, their customer service is excellent. I would rec... read more
My time with Safeware was pleasant and easy. They went above and behind to handle my claim in a quick time period. They were able to provide me with all I needed and I was able to have my computer back to me in 3 business days.
Business response:
Thanks for letting us know about your experience, Brandon! We're happy to hear that your device has been repaired and was returned to you quickly. Please feel free to reach out if we can do anything else to help in the future!
During finals week at my University, I spilt coffee on my macbook. The next morning I called Safeware and they directed me on how to go about resolving my claims. Very smooth and easy process during a stressful time of the year. Thank you so much for all the assistance. I'm more than pleased I purchased this insurance plan.
Business response:
We're happy to hear that your laptop has been repaired, Donna! Thanks for trusting Safeware to protect your tech - we hope your finals went well! Please feel free to reach out if we can do anything else to help in the future.
Recently, I filed a claim with Safeware because my CD drive was no working. I didn't have a Safeware repair location in my area, so they were very flexible in allowing me to take my MacBook to the nearest Mac Store for repairs. My computer was repaired, Safeware reimbursed me for all the costs, and they were readily available to answer my questions. Overall great experience with Safeware!
Business response:
Thanks for letting us know about your experience, Nicole! We're happy to hear that your laptop has been repaired and that your claim has been resolved to your satisfaction. Please feel free to reach out if we can do anything else to assist!
We purchased a laptop for my daughter to start college and added the Safeware warranty. She had an accidental spill, so we started the process of filing a claim. A gentleman returned my call to answer some questions and made sure I understood the process fully. I started the claim and everything was so easy!! A shipping label arrived in email and the machine was shipped for repairs. A repair estimate arrived electronically and Safeware approved the repair very quickly. Once the repair was completed, we received another email... read more
Business response:
Thanks for letting us know about your experience, Chris! We're happy to hear that your daughter's laptop has been repaired and that the claim was resolved to your satisfaction. Please feel free to reach out if we can be of additional assistance in the future!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
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