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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am completely dissatisfied with the service I have received thus far. I reported a claim for my laptop almost two weeks ago, and I still have not received approval for reimbursement. With this process, I have had mixed information from emails and staff on the phone, and I never receive a response at all unless I call myself. Today when I called I was transferred to the examiner's voicemail. When I called back, the staff assured me that she was in the office, however I was again transferred to her voicemail which now inform... read more
Business response:
Hi Rachel - We're sorry to hear that you have been dissatisfied with your experience so far. We received your email that included your claim number. One of our Solution Center Managers is looking into your claim now and will be in touch to provide an update as soon as possible. In the meantime, please feel free to email wecare@safeware.com with any additional questions.
RecommendedI purchased an extended warranty plan on a laptop through my college. In the four years I've had it, three chargers have broken and I needed major hardware repair (the kind that was sent to the manufacturer for 3 days). Safeware has reimbursed me for all repairs and replacement parts with little hassle. Definitely glad I purchased this insurance.
I purchased a Safeware Extended Service Plan for my new computer in 2014 that covers me for 3 years. In that time I have had 3 repairs that Safeware has covered the diagnostic fees and parts and labor with no deductible. Safeware has provided me the option of having it shipped to their repair center or finding a local computer repair shop that would provide an estimate of repairs for them to approve covered repairs. I have been able to have had all 3 repairs done with no issues and have been able to support a local business ... read more
Had two days left on my warranty when my 13" MacBook Pro went into a constant reboot loop. Sent the computer in and they handled everything with no questions. They ended up replacing the logic board as well as some other parts that I was not expecting. My plan was a $0 deductible and not once throughout the entire process did they ask for a credit card "in case" of problems. Beyond satisfied with the service!
My son's laptop broke and luckily we purchased Safeware's warranty. Safeware was able to respond fairly quickly with options for us to proceed. Customer service was responsive and helpful thoughout the whole process. I would highly recommend Safeware.
I have an elliptical machine that I bought 2 years ago which included a Safeware extended warranty. I usually loathe dealing with third party insurance/warranty companies because trying to get reimbursement is like pulling teeth. To my surprise, though, my experience in this case was excellent. I submitted my claim online on a Sunday. On Monday morning at 8 AM, I received an approval for the claim saying I should submit the receipt and I would be reimbursed. I submitted the invoice after, and within 3 hours, received confirm... read more
Safeware staff were extremely timely and responsive in helping me with strategizing the repair of my son’s laptop. A complex issue became managable and jointly facilitated. I am very happy with their approach to customer service and I believe this to be a valuable and cost effective policy. Of course, it's best when laptops never fail, but if/when they do, it's good to have reliable coverage!
Safeware did an excellent job taking care of our claim. When our washer was marked as unrepairable, they replaced it with a new one no hassle.
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open at 8:00 a.m.
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