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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI purchased the safeware insurance about a year ago when I bought my MacBook. A couple of months ago my MacBook started to not work or turn on the logic board had broke randomly. I then contacted safeware and they sent a label for me to send my computer out for repairs. The only problems I had were they said this would be a 2-3 week process in getting back my computer and it's been about a month and a half almost. I also had to constantly contact the company to make sure my emails were being received and acknowledged. Other ... read more
Business response:
Emily, thank you for letting us know! We are happy to hear that you ultimately had a positive experience with our team. Please feel free to reach out if we can do anything else to assist in the future. Thank you for the feedback!
They've been excellent throughout my time with them!
I would never ever use this company again. I have a 2 year old Maytag washer and dryer bought from Henry's Appliance in Springfield. They were $470 each plus tax and we purchased an extended 10 year warranty. The washing machine has had the computer go out two times in 6 mos. The warranty company replaced it the first time but would not the second time. We lost our no good warranty and they took $220 off the price of a new almost $600 machine. I was without a washer for 2 1/2 weeks, going to laundromat just out of hospital a... read more
Business response:
Hi Sharon - We're sorry to hear that you have been frustrated with your experience and would like to assist. Please email wecare@safeware.com with your claim number so we may look into your claim and contact you to provide an update.
We bought a Apple Mac Pro in 2016. We also bought the extended warranty thru safeware & it really came in handy this week. I was able to bring it into apple service center and got a diagnosis on it, sent it in to safeware which they approved immediately & I was able to get it fixed in a timely matter. Thank you Darielle for all your help. I really appreciate it
Safeware was great, very professional. They helped walk me through the claim process and I was very pleased with the results.
I haven't had my laptop for more than a couple months and the charger broke so I was unable to use my laptop. I filed a claim and within a few days a reply was sent with all the information that I needed to get a new charger. They were prompt and friendly so I would definitely recommend this service.
I called to place a claim, they sent me an email within 24 hours of communication with details as to what I need to do, and I was sent a check in the mail. Doesn't get simpler then that folks
Good I really liked the computer till it broke they said they could fix it so they sent me my money back.
I purchased a Safeware Extended Service Plan for a new MacBook Pro in 2014 which covered me for 3 years including Accidental Damage Protection. The MacBook would not power on recently and since it was post Apple's 1 year manufacturer's warranty I contacted Safeware and they opened a claim. Unfortunately they did not have a repair facility close to me so they gave me two options. I could either mail the MacBook to them or I could request pre-approval for a repair directly at the Apple Store by sending them a copy of the Geniu... read more
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open at 8:00 a.m.
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