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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service! I’ve submitted a claim on my couch and loveseat. The loveseat was back in December they had someone come out to take pictures and was told in six weeks the replacement part would arrive. I’m still waiting over 6 months later. I still have not received confirmation of my claim on my couch back in January. I spoke to customer service and was told I would have a response back about investigating why my claims are still open with in 24 hours. It’s been a month now. Called last week and left a message a... read more
Business response:
Hello Ashley, we are sorry to hear about your experience. Would you please provide us with your claim number so that we can investigate?
Recommended
First off it shouldn't take a month for anyone to finally get back to you also you should train your customer service agents not to lie to their customers. Was told they would not cover a plan because it was a manufacturer defect not an accedent. The paper I have states you cover defects even spoke with a representative from the store originally purchased from and they also verified. So sick of getting the run around from you guys.
Business response:
Hello Carrie, we are sorry to hear that you have been dissatisfied with your service. Could you please message us with your claim number so we can further investigate? Thank you!
Do you know what it's like to go to the kitchen to grab a glass of milk? I don't. I can't recall what it's like to use an automated ice maker. I'm living in 1980 and making my own ice! I have an LG Fridge that I purchased two years ago. I bought the extended warranty. My fridge started dying around Easter of this year. Easter was at the end of March this year. It's now the middle of May. I found my fridge receipt about a week into April and realized I paid over $250 for an extended warranty. I logged my first call with Safew... read more
Business response:
Hello Jason - We're sorry to hear that you have been frustrated with your experience and would like to assist. Can you please message us with your claim number so that we may look into your claim and contact you with an update? Thank you.
This is the worst company I've ever dealt with. After waiting weeks to get in touch with someone I was eventually mailed a cleaning kit. The box was empty and open.... The customer service is outrageously poor and I've spoken with two separate employees. I get no answers to my questions or help with the stain that has been sitting for weeks. I will never purchase a plan from them again and have been sure to share with everyone we know what a scam this company is.
Business response:
Hello Amber, would you please direct message us with your claim number so that we may review and follow-up? Thank you.
I gave 1 star because you have to give at least 1 star to leave a review. shady af warranty company almost fully staffed with lairs from my experience. DO NOT DEAL WITH THIS COMPANY - YOU HAVE BEEN WARNED.
Business response:
Hello Chris, we are sorry to hear you have been dissatisfied with your service. Could you please direct message us your claim number so we can further investigate? Thank you!
Nice to see that you block unhappy customers from being able to voice their opinions.
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is open now. It will close at 6:00 p.m.
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