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Safeware
- Insurance
- Dublin, OH
About this business
Location details
5700 Perimeter Dr Suite E, Ste E, Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Last year, it took over two months to get my treadmill fixed. I reported another claim about 2 weeks ago and have received no response. I contacted Safeware last Friday and was told my adjuster would contact me in 24-72 hours, still no response. I’m going to lose most of my extended warranty just waiting on this company to do its job. Heck, I could become a certified repairman in the time it takes them to fix this thing. Terrible customer service. The companies that use Safeware to provide warranty service should also be ash... read more
Business response:
Hello Ayn, we are sorry to hear you have been dissatisfied with your service. Could you please direct message us your claim number so we can further investigate? Thank you!
I currently have a claim open with Safeware and the entire has been horrible!! There has not been any activity on my claim and I cannot get in touch with the adjuster for an update. The online status is open but the last activity on the claim was on 3/12/18. I will never purchase a protection plan for anything through them and would not recommend anyone use their services!!
RecommendedIt was surprisingly easy to get a replacement charger when mine broke! I was braced for a whole pain in the neck process, but it only took a few minutes and my reimbursement was in the mail :)
Business response:
Hello Claire- We're excited to hear about your positive experience with Safeware! Please let us know if there is anything else we can do to assist you in the future. Thank you for the feedback!
This has been the most horrid experience I have ever had with a warranty company! I will never use this company again and I will tell anyone who will listen that this company doesn't do what there supposed to do. An definitely not in a reasonable amount of time!
Business response:
Hello, Jai - We're sorry to hear that you have been frustrated with your experience and would like to assist. Please direct message us with your claim number so we may look into your claim and contact you to provide further assistance.
Service was quick and it was nice to have a customer service rep (Rose) who I could chat with and have immediate communication with. They had a much quicker than expected turnaround on my laptop, and they were quick with information about reimbursement for a new charger when that broke. Highly recommend, definitely different than Applecare but has already paid off much more than Applecare with significantly less hassle.
Business response:
Hi Kristen, thank you for letting us know about your positive experience with Safeware! Please feel free to reach out if we can do anything else to assist in the future.
I have a safe ware policy for my laptop, which I have had for three years now. Recently the charger for it died on me! Within 24 hours I had assistance on making a claim and been contacted about the reimbursement process for a new charger. Everyone who worked with me was so kind and willing to help. I would recommend this company to anyone! It was truly the greatest and quickest customer service I have ever had.
Business response:
Hi Colleen, thank you for letting us know about your positive experience with our team! Please feel free to reach out if we can do anything else to assist in the future.
I purchased the safe where extended warranty for my couch and loveseat. I would absolutely recommend this company to cover your furniture. The process was easy and quick and any question that I had was answered in a timely matter. Very happy with service and will continue to use them in the future
Business response:
Hi Trent, thank you for letting us know! We're happy to hear that you've had such a positive experience with our team. Please feel free to reach out if we can do anything else to assist in the future.
I bought a Safewear policy for my son's laptop while he is in college. The screen went blank due to a connection. I called Safeware right away to tell them the problem and they were very helpful in getting the laptop fixed quickly. They are very responsive with email and are willing to help in every way. Thank you Safewear.
Business response:
Hello Lisa, thank you for letting us know! We're happy to hear that you had such positive experience with our team, regarding your son's laptop. Please feel free to reach out if we can do anything else to assist in the future. Thank you for the feedback, and have a great day!
Amazing experience. I am a college student who is constantly running around trying to do a million things at once. I had to get a replacement charger and needed to get a claim on it. I forgot to send them the receipt for 2 months. They are so understanding.
Business response:
Hi Taylor, thank you for letting us know! We're happy to hear that you had such positive experience with our team, regarding your charger. Please feel free to reach out if we can do anything else to assist in the future. Thank you for the feedback, and have a great day!
Frequently asked questions about Safeware
How is Safeware rated?
Safeware has a 4.2 star rating with 1,072 reviews.
When is Safeware open?
Safeware is closed now. It will open tomorrow at 8:00 a.m.
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