Safe Auto Insurance Company

John W 

on BBB

a year ago

Please save your self time and go with someone else. Slow on returning calls, customer service is terrible, overall integrity of business is NOT who you want to associate with. Reviews do not lie. Charged me $50 for a cancellation fee for terminating my policy when it ended. Biggest joke ever but if they need the money that bad, have at it. Be aware and just read the 50-1000 page disclosure documents so nothing slips between the cracks. Be Aware, do your research. 

Angela D 

on BBB

a year ago

Do not use this company. They do not communicate. I have had a claim in since May 10th over an issue that should have already been done. A month and a half later still little to no communication. They don’t answer their calls and they do not call back until you start calling supervisors, that’s if you can get a hold of one. 

Vanessa G 

on BBB

a year ago

I was assigned to an adjuster by the name of Federico V******, I can say that the adjuster is unprofessional when it comes to time sensitive information, I filed a claim and since the first day he helped me out he sounded uninterested and unwilling to assist. I continuously call to keep him update with information he needs to make changes during this claim process, I am blocked from his office number from my direct cell phone number, he is unresponsive to emails voicemails. I had to call him from another phone number for him... read more

Alisha R 

on BBB

a year ago

I would even give 1 star they might as well have a negative 1. My car was totaled back in Nov 2022 and when I had called to cancel my policy, I was told by one of the customer service workers that I should keep my policy until the claim is resolved and that I can call back when I do receive my check and I’ll get a refund for the period of time that I’m paying for. Fast forward to March 2023 and I finally get the check so I call them in April when I get a new car and went to add it to my policy and hoping I can now call and g... read more

Lisa R 

on BBB

a year ago

I can't even give this company 1 star they are the worst insurance company I have ever dealt with they do not respond I have called multiple time to ask for a complaint form base on the claim denial and have yet to hear back from them they a prolonging calling so that my deadline is passed I have already filed a complaint with the company that over see insurance companies my son stile my car and is sitting in jail and they still denied my claim it is not okay one bit I guess I have to give them 1 star even though they don't ... read more

Abby S 

on BBB

a year ago

Great company and service. I had a claim and they took care of my car. 

long v 

on BBB

a year ago

This is by far the worse insurance company ever. DO NOT BUY THEIR INSURANCE. They like to beat around the bush and waste time and they're absolutely no help at all. They only take your money and it when it comes to a claim they make sure you don't get it. Their customer service is poor beyond any help and I wish this company closes down immediately. DO NOT USE THEIR INSURANCE! I paid a high premium that didn't even cover the loss of my catalytic converter. I already paid for the month of insurance and I wanted to cancel and ... read more

Ola A 

on BBB

a year ago

Response to claim is poor. Adjusters will not call you back. Too much delay in making a client whole. Understand this is a baby company to Allstate. Like father, like son concept. What a company unreliable but still making money. An accident that happened April 9 this year is still lingering. 

Christiana C 

on BBB

a year ago

This company started my insurance on March 30th and told me that my next payment wasn't due until 30 days from that day when I made my payment they said I never made an April payment and I did and I made it was late and I made a late fee on top of that the following month my monthly payment was higher than it was supposed to be then the following month it was higher than $55 it became $85 cuz they said I missed my April payment which I didn't and so they said they can accommodate me they canceled my insurance and took my mon... read more