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Safe Auto Insurance Company
- Auto Insurance
- Columbus, OH
About this business
The company offers auto, motorcycle, renters, and health insurance.
Location details
4 Easton Oval, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Did not process my insurance cancellation, creating additional work and time. Frustrating to have process failures that do not include verification of receipt, requiring additional effort to do something basic. Also, documents sent to wrong address, even though my online account has everything correct. I had even called last year to make changes, as there was issues then too. Not sure how this company cross-checks data with other suppliers, but it isn't working.
Business response:
Thank you for forwarding the submitted Customer Review pertaining to a Homeowner’s Insurance Policy to the Company’s attention. The policy in question was mortgagee billed, and a renewal premium invoice was properly mailed to the mortgagee of record on May 1, 2023. A renewal payment was received from the mortgagee on May 15, 2023, and the policy renewed on May 31, 2023, without issue. On June 5, 2023, the Company received notice of the sale or transfer of the Insured’s mortgage loan to another mortgagee, and the mortgage cla... read more
I canceled my policy but the auto deduced my premium anyw. I called for a refund and they said the have to send a paper check that takes about 3 weeks. They can deduct your money fast enough but not reverse that charge. This stinks because they get to keep my money for 3 to 4 weeks. I'll never deal with this company again.
If I could give zero stars, I would. National General paid me for tree branch damage to my Airstream trailer with the caveat that they would pay the actual repair costs assuming their estimate, done online, was low. Their estimate was more than 2K less than actual costs. The original adjuster? Well he is no longer there. The repair work was done by an Airstream dealer. The current insurance adjuster, a Mathew Ogle, dismissed my claim without any options. He didn't care what my actual repair costs were. He didn't want to see ... read more
Terrible customer service they lied to customers helping prices too many fraud and forgery charging a $50 cancellation fee and taking it from the company
I don't think it is ok for them to make you put people that live with you. but don't drive your car never been in my car. On your insurance policy. My roommate has her own insurance. I have to prove she has her own to take it off mine. No her name should not have been on my policy. Only been back with yall a fee weeks. Just stealing money from people. Pretty sure not going give me back my deposit.
No stars actually. Do not buy this insurance. Claims dept do not respond or reach out on status. Been almost a month no response on claim or progress. I would never recommend this company to anyone. Very poor customer service and claims dept
National general is a joke They up your monthly payment without letting you know. You can't add roadside assistance till your payment is due for the next month. And even then, they claim they cannot add it or aren't even open accepting calls. After you have called multiple times. I'm beyond Disappointed and will be looking for a different insurance Because I have never had this problem With any other insurance. And shouldn't be stuck on the side of the road with my 11 month old son. Because I can't add it till my next bill i... read more
National is a crappy insurance for broke people, just plain honest. Their client crashed my car while parked and they won't pick up phone calls, talk to my body shop, or do any of the thing sthey said they would. God have mercy on you and you never have to deal with them. Their adjuster even blocked my number because I was calling daily to follow up with my case. Even the managers have an automated message that says "we don't pick up phone calls, send an email" and never reply. I'm getting a lawyer even ask for additional ch... read more
The worst company on the planet Earth If you file a claim, you probably won't get your money.
Frequently asked questions about Safe Auto Insurance Company
How is Safe Auto Insurance Company rated?
Safe Auto Insurance Company has a 1.1 star rating with 396 reviews.
When is Safe Auto Insurance Company open?
Safe Auto Insurance Company is open now. It will close at 5:00 p.m.
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