This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Safe Auto Insurance Company
- Auto Insurance
- Columbus, OH
About this business
The company offers auto, motorcycle, renters, and health insurance.
Location details
4 Easton Oval, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
About the worst insurance company I've ever had the misfortune of having policies with. They are less than honest, forthcoming and truthful. Turns out I will more than likely be filing a multi-count complaint after a USAA cited driver of a 2019 F250 Super Duty T-Boned my 2020 Tahoe LT just behind the drivers door with less than 10,000 miles on it. I have stacked UM, Collision and Comprehensive w\$500 deductible but still nearly 45 days after that collision NOTHING, but unreliable untruths are espoused by the several (when yo... read more
Let me start by saying I am livid I even have to give National general 1 star to be clear I give them -5 stars. This company sucks, the customer service is terrible. They aren’t educated enough to solve problems or even have compassion or empathy when a customer has a problem. They’ve had issues with their system “glitching” and taking peoples money ($600+ at that!). Then they want to give us the run around about returning our money that should’ve never been taken in the first place. We were basically told we had to fix it o... read more
After having insurance with this company for 2 years with never missing a payment or any late fees. I decided to change to another company for a multi car discount. After cancelling and having nothing but issues there with trying to charge me fees that the new company that used them for under writing have never heard of, I get charged $614 directly withdrawn from my bank (not even the same amount I was told, $410, the late fee would be even though I cancelled within my 2 year renewal period) account with no call or approval ... read more
On April 27, 2023 I had a car wreck in which I was not at fault, not that National General is concerned with such facts, as evidenced by zero questions about the circumstances of the accident. An accident report and claim were immediately filed with police National General, respectively. On April 28 I replied to the claims adjuster's (Jimmy M******) email informing him of the location to which my vehicle had been towed, as he requested. I never heard from him again, despite that I called and left messages. Even my call to th... read more
I got my vehicle insured with National General and I was happy with the service at the beginning but I was looking for gap coverage and National General does not provide GAP coverage so I started looking for other auto insurance companies and I found one where I was able to get GAP coverage. I cancelled my policy with National General and I was told I would have to pay $50 cancellation fee because I cancelled my policy before the end of contract. This is such a rip off. No other auto insurance companies charge you cancellati... read more
Business response:
Good Afternoon Mr. *****, We received notification from the Better Business Bureau of your concerns pertaining to your policy. I completed a thorough review of your policy and confirmed that you were in fact charged for a $50 cancellation fee. Unfortunately, this cancellation fee was disclosed both on your Signed Application and Declarations Page. As such, the fee cannot be waived. We understand this is not the outcome you desired and we regret any frustration you have experienced. If there is anything else we can assist you... read more
It took them six months to handle my claim. The communication was terrible. Often I would leave a voicemail and over three weeks later, no return phone call! I lost my job because of their incompetence. Wouldn't recommend them to anyone.
I would not give them any stars. The very worse insurance company I have ever dealt with. We had the roof blow off our RV during a storm in Myrtle Beach. The storm was so bad it turned some campers over. The insurance is refusing to cover the RV. They are saying the maintenance was not done on the roof. I sent receipts of what was bought to Martian the roof and they say it was the wrong stuff. So there fore they refuse to pay. Sorriest excuse I have ever seen for a insurance company.
One of National Generals customers hit my car while it was parked in a parking lot. We had video of the entire accident. Lalinda W********* one of the claims agents completely ignores my calls and emails. The one time I have talked to her she promised me payment for the accident would be going out in a couple days. It has now been 2 months and still no check and no one has reached out to me. I have now called and left 6 voicemails to Lalinda and have sent her over 7 emails. I get completely ignored. How is this legal for an ... read more
No star's would be appropriate but that isn't an option. The claims adjuster doesn't return calls. You would figure in a 24/7 would someone would be available at 5pm in the afternoon. Just get the run around very unprofessional.
Frequently asked questions about Safe Auto Insurance Company
How is Safe Auto Insurance Company rated?
Safe Auto Insurance Company has a 1.1 star rating with 396 reviews.
When is Safe Auto Insurance Company open?
Safe Auto Insurance Company is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com