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Safe Auto Insurance Company
- Auto Insurance
- Columbus, OH
About this business
The company offers auto, motorcycle, renters, and health insurance.
Location details
4 Easton Oval, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
National General has been the absolute WORST company to deal with. One of their customers totaled my vehicle in the parking lot of my work June 10th, she ended up totaling my bosses vehicle as well as her own. It is now August 19th and we have yet to come to a resolution as it's been difficult to get a response from them as well as get them to look at the paperwork that shows we just replaced the engine and transmission in our vehicle which shows the mileage, the amount we spent, and more. We have also now been charged almos... read more
When I had to file a claim over a catalytic converter theft it took about a month before I got a green light to send it to mechanic, which meant a month of not working for me and having to listen to their hold recording about how if you do file a claim it will be quick and speedy. “Speedy my ***”. It ended up taking about 5 and a half months the first 3 I didn’t work at all thats about 10 grand I lost out on and fell behind 3 months in rent another 3000$ after finding the current class action lawsuit they are facing for doin... read more
Who all wants to start a civil claim against this fraudulent company? First off, I thought I was dealing with Safe Auto, at least that’s what the letter head on my monthly says. My vehicle has been in the shop UNTOUCHED since 6/22. The dealership can not get a response from this fake company, I can not get a call back or response either. It’s to the point that the dealership contacts me directly asking questions that I can not answer about the payment. Again, I never received any paperwork stating that National General is ac... read more
Very disappointed at myself for not reading the reviews before having this insurance, in this couple of months I have been stress and worries due to the same situations, in July they charged me twice for two month which I didn’t approved I immediately called them and the response was “very sorry but we can’t give you a refund the only way it can be refunded is if I call my bank and make a dispute” I called the bank did exactly what they told me to and I ended up paying even more because they reversed more than two months. Hi... read more
Business response:
The Company confirms your policy was not charged twice in July without approval. You authorized automated payments and signed an authorization form. The scheduled automated payment for June was requested from your checking account. A credit card payment was then submitted for the same amount the next day. The Company advised the duplicate credit card payment could be disputed with the vendor/bank. While your dispute was submitted the same day, the Company did not immediately receive confirmation of the dispute from your vend... read more
They don’t even deserve one star. I had an accident on 6/30/2022, I call the insurance company to file the accident couldn’t get in touch with anyone, left a message no one call back, when I finally got in touch with someone they said” it was nothing they can do until I got the police report. The police report was email to them, I have been 2 weeks without a car, I have been trying to get in touch with the claims Rep she does not answer the phone, her boss don’t answer the phone what kind of company does not return any of yo... read more
I have a Safe Auto Premium Disclosure Notice dated 03/22/2022 stating Total premium of $290.00. Auto Insurance Policy Declarations 03/09/2022 showing a total 6 Month policy at $382.00 Then on an undated Premium Disclosure Notice you stated a "Total Premium Per vehicle" at $360.00 with a print date located at the bottom of the notice of 08/12/2022 reflecting a $48.00 increase in Bodily Injury Liability. $28.00 increase in Property Damage Liability and $22.00 increase in First Party Benefits Medical Expenses. My policy has inc... read more
This company is THE WORST! I have been calling, emailing, leaving messages, reaching out to supervisors, escalating my case, and anything else I could possibly do. I have not heard a single response back from the 4 different people I have reached out to (my claim adjuster, and his supervisors). It has been 10 days since my car has been sitting at an Autobody shop waiting for the green light from them to do repairs, but nothing! I am beyond frustrated, and feel as if I am being entirely ignored! This is ridiculous! We’ve even... read more
The representative that helped me today,Christy, was very kind and pleasant to talk to ,about helping me with my policy change today. She was very thorough and followed the safety policy to insure it wasn't someone else trying to change my policy. She was very informant and efficient. She made my time on the phone a good experience. I would highly recommend, Christy from the Marianna, FL. Local office . She the best.!! Thank you ,Christy. We need more people like you in our world.
I wasn't going to leave a review, but after reading some of these . . I can see what kind of company this is. I have had NatGen for a few months now, and was on auto-pay. Today I get a call that says I need to make a payment. After speaking with the rep, he informed me that they attempted to take the payment out but were not able to do so. He could not tell me why, but said that it was NOT due to insufficient funds. Now in order to keep my discounted amount, I would have to re-enroll in auto-pay and pay a late fee. I asked h... read more
Frequently asked questions about Safe Auto Insurance Company
How is Safe Auto Insurance Company rated?
Safe Auto Insurance Company has a 1.1 star rating with 396 reviews.
When is Safe Auto Insurance Company open?
Safe Auto Insurance Company is closed now. It will open tomorrow at 8:00 a.m.
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