Safe Auto Insurance Company

Naomi R 

on BBB

a year ago

Jessica J****** was extremely rude. I was shocked when I hadn’t heard back from her after two weeks of NO updates. I had to continually call her and during one of my calls she actually hung up on me. In my most recent email to her I asked a couple questions and she responded by being very sarcastic and adding the classic “as stated in my previous email” line. I understand having a bad day but it was very difficult trying to work with this individual. 

Sergio M. 

on BBB

a year ago

La peor experiencia con una compañia de seguro pareciese tratara con delincuentes comunes que te mienten y no contestan tus llamadas tengo mi auto desaparecido hace 34 días y nadie me da una explicación solo mentiras ? Es legal esta situacion? 

Christifer C. 

on BBB

a year ago

I was involved in a car accident at the beginning of August 2022. I had both a vehicle as well as bodily injury claim after being hit. It took nearly 2 months to receive a payout for my totaled vehicle & have yet to hear back from my bodily injury claim. I sent documents after finally getting a response on November 1. Weeks of attempting to contact via phone and email were ignored for weeks. I still have yet to receive an update. Just being told they’re reviewing. Both insurance & an attorney I consulted said there’s no reas... read more

Rylee S 

on BBB

a year ago

Had a terrible experience with insurance agent/employee Lisa B****. Completely unprofessional and very hard to communicate with/get ahold of. 

Toni R. 

on BBB

a year ago

Direct Auto Insurance stole my money I had my account on auto draft yes. However usually they send a notice and reminder when they are going to take the money. They never sent the notice because if they had I would have called in and told them not to take it off automatic draft because I didn’t get paid yet. When I realized they took it and overdrew my account by 296 dollars which was not the agreed amount I called them immediately. They told me I had to call my bank which made 0 sense because they were the ones that took my... read more

DESZERE W 

on BBB

2 years ago

This company has been giving me the run around since their client hit me from behind on 11/3/22. I have called claim adjuster Trena S**** at least 4 times and left voicemail messages. The other 4 calls are always with someone else who is "sending an email" for someone to get back to me and I have yet to hear form anyone. I wish there was an option not to rate them at all! 

Shanon E 

on BBB

2 years ago

National General is one word. Scammy. I was quoted a rate with no contingencies and paid that rate for my first payment. My next 2 payments after that were much higher. I finally cancelled my policy after finding the same insurance coverage for $70 less. At cancellation, I was advised I would receive a $37.55 refund only to be charged almost $200 more dollars a few days later. Talk about insult to injury!!!! This company should be halted immediately! I really can't believe after the frustration I expressed for being charged ... read more

Sara S 

on BBB

2 years ago

Absolute worst experience with this company. I called my adjuster four times and only spoke to her once for 10 minutes. Not once did they ever answer my emails with the information I provided them. My case turned into a complete cluster and when I spoke with the adjuster's supervisor, he told me that I wasn't listening and that I was confusing myself over the details. Long story short, they won't help. I swear the people who took my information down were more helpful than the adjuster and her supervisor. Absolutely disgustin... read more

christian H 

on BBB

2 years ago

They took money out of my account with no authorization whatsoever. No email. No phone call. Just decided to take money I guess. I’m so done with these jokers.