Safe Auto Insurance Company

Destiny B 

on BBB

a year ago

Policy Holder, currently have a claim opened with them since 11/17/2022. WORST POSSIBLE EXPERIENCE EVER. No one answers their phones. No updates for weeks. Ridiculous insurance company. Save your money and do not do business with them. 

Paige M 

on BBB

a year ago

Absolutely DISGUSTING I called about why my rate almost DOUBLED and was told that they are dropping me as a customer due to someone filling a claim because of a small mark from my son coverage was supposed to end Jan 27th 2023 just checked and they are CHARGING ME! They do not stay true to anything and absolutely shouldn't have an A+ rating they should have whatever is below an F! Terrible terrible company! 

Crystal J 

on BBB

a year ago

My son was in a small bumper accident in November- not his fault. Reported claim to National General-they claimed it was totaled and only offered a small settlement for the loss. I ended up having to apply for a salvage title which has been a painful process and was sent the documentation with no signature from the insurance company-prolonging the process to apply for salvage title and inspection. They refused to pay for my rental during this time. I've lost a car, paid $500 in rental fees, and this was not our fault. Commun... read more

Bif G 

on BBB

a year ago

I'm not a policyholder. I was hit by an insured of NGIC and this literally has to be the worst experience ever. Read the reviews, they all say the same thing, no one at NGIC will return calls, the property damage adjuster NEVER returns calls. This company has been stalling and messing with me this entire time. Their insured merged into my lane illegally and they've accepted liability 100% but they keep coming up with excuses not to reimburse my rental and now the claim has gone to arbitration because my insurance company, a ... read more

Nequana D 

on BBB

a year ago

I would give ZERO stars if I could. I have filed a claim on January 3rd and have not heard back from anybody regarding my claim. My car has been ready to get repaired at the Auto Shop but they can't move any farther with the process because they haven't heard back from the company to have the payment approved. This is by far the WORSE company that I have dealt with. I make my payments on time but I can't get the service I need. It is going on a month and they don't want to answer any of my calls nor do they want to extend th... read more

Melinda K 

on BBB

a year ago

Ok policy but they go up on rate every year. All insurance does. Where's the customer loyalty anymore? 

Brachel M 

on BBB

a year ago

I would give ZERO cars if I could. First of all, my son and I got into a car accident May 2022, it was said to me that somebody would reach out to me within 24hrs... cool. So the healthcare side of National General reached out to me for my son since he went to the hospital. I was not too worried about my child's healthcare costs because of the fact that we have health insurance. I haven't talked to my "adjuster" that man is NON-EXISTENT! I've emailed, I've called and so forth, no luck. I've called customer service, they dire... read more

Rachelle D 

on BBB

a year ago

Have filed an insurance claim on my homeowners insurance due to electrical and gas issues. They refuse to help me. Despite me telling them that if I don’t get this fixed my house could burn down. Absolutely ridiculous and when I told the guy jack that if they can’t help me I’ll just go to USAA for the home insurance instead and he told me they won’t because he used to work for them apparently, even though the policy i could get through them instead will actually help cover my family and I. Legit was unprofessional and arguin... read more

Gary A 

on BBB

a year ago

We had an accident three months ago. Our vehicle is still at the shop immobile. Ralph, Cheryl, Rob (claims adjusters) lied to us, stalled at every chance and lied to the state of CT department of Insurance (which I believe supports CT DMV). National General has, THUS FAR, payed roughly one third of what is needed to get our car back to pre accident status. We are 10,000.00 in the hole and need an attorney willing to expose that this ALLSTATE owned company is operating in BAD FAITH and disregards the rule of law. We DO NOT ha... read more