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Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Charlotte, NC
About this business
<p> Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:</p><ul><li>Basement Plumbing</li><li>Bathroom Plumbing</li><li>Drain Cleaning</li><li>Kitchen Plumbing</li><li>Laundry Room Plumbing</li><li>Outdoor Plumbing</li><li>Sump Pump</li><li>Water Heater</li><li>Water Damage Restoration<br></li></ul>
Location details
11709 Fruehauf Dr Ste 134, Charlotte, NC, 28273, United States
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I hired these people to clean up ******************* after Hurricane *** and was told charges for their services would range from ****k. A week later after the work was done, I was charged over 17k (without any prior notice). This place is a complete scam and they know the system.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Had Roto-Rooter out for water mitigation. They said it would take about 5 days and they'd save the carpet, but ended up taking 8 days. Little did I know that they charge per day on the air movers and dehumidifiers. They left all the furniture in the middle of the basement when they started, and didn't move it until day 5, when I had plenty of room in storage rooms adjacent to my basement that could have stored the furniture. When I called to complain about it taking that long, they said the furniture had nothing to do with h... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Roto rooter in ******, NYcharged me double the amount to fix a clogged kitchen sing. If you think I am exaggerating, how about these numbers- $475. What a shame. It wasnt me it was my tenant who is a single women. They completely took advantage of someones misfortune.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I wish I had looked into the reviews before hiring them - They were all bad!I left them a note through their web form and they directly came home without discussing costs or understanding our needs through phone/email.Because I'm a first-time homeowner, I panicked and hired them on the spot when they told me that the issue was very serious. They quoted a flat fee of $450 but the work only took them less than 10 minutes to complete. Other websites quoted $120 when I inquired later.Our neighbors came out in the middle and told... read more
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
I had a leak from upstairs bathroom. One plumber came out on 8/03/21 and said it was the wax ring. We test to see the leak by flushing the toilet and shutting the water off under the toilet. He removed toilet and replace the wax ring and reset the toilet. He also change a pump fill valve in the toilet tank. When he finished work he said my water valve under the toilet can't turn on now. I explain we been turning it off and on while you were here. He said it's broke now and it was that way before he came. I explained no it wa... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
On Sept 8 2021 I paid $1288.80 for a leak to get fixed, on Sept 13. 2021 no show, On Sept 14 2021 I paid another plumber to fix that same leak. $967 and it was fixed..Roto Rooter is refusing to refund me anything. I was scammed by Roto Rooter.
This company is a complete joke, I wish I never used them!!! Never completed a job, then sent a technician out to collect more money, but failed to respond to calls!!!! Completely disappointed I had to hire another company that not only did a better job but were cheaper and actually understands customer service! Shame on this company for being a scam!!! Stay away, stay away!!!!!!!!!
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
Just horrible and flat out fraudulent! Im so disappointed! They literally robbed me and the work they did was a ****job! I had a sewer water clog/leak in my basement. The team came out to dry and clean everything. My floors and carpets had to be ripped out. But they left it hazardous and halfway way completed. They didnt even finish pulling out the tile and cleaning other stuff. Then I got a **** of 12k!!! And now they want to do a lien on my house.They are a disgusting business. I will never recommend them to anyone. They a... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
I called at 1 pm today and told my dishwasher and garbage disposal would be installed today. It is **** and I have called multiple times for a ETA. I kept getting I just texted the technician and they will call momentarily call with an ETA ***?!?!? Its **** . Its been ******6 hours!!!!! The last call I made I was told Im sorry I understand Here is a great thing to live by: IF YOU CANNOT DO IT COOL. JUST LET A GIRL KNOW!!! Do not keep giving me the canned ******** about the technician is on another job Just be honest people!!... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 3.4 star rating with 1,035 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
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