Roto-Rooter Plumbing & Water Cleanup

Julie 

on BBB

3 years ago

Terrible. Had a 10am appointment scheduled days in advance. Received a call at 11 am that it would be 1 1/2 hour delay. Called at 2, was told someone would call me back, never received a call back. Called to cancel at 4:30. Dont even deserve 1 star. 

John S 

on BBB

3 years ago

I contracted with Roto-Rooter to clear drains (from the gutter to underground drain) at two properties, my home and a former home that I rent. In addition, at the rental property, I asked for a bathroom sink drain to be cleaned.The technicians performed good work at both locations. I have two complaints about the billing for the services rendered:1) Discriminatory Pricing: At the rental property, I was charged $100 more for the same work (outdoor drain cleaning). I questioned this and was total it was because it is a commerc... read more

David G 

on BBB

3 years ago

I needed a kitchen sink snaked out because of clogging. I thought a company as big as Roto Rooter would have to offer great service because of it's national reputation for cleaning drains. I was sadly mistaken. I booked service online. I requested service between 4-6pm. I received a voice mail saying they'll be there the next day between 8am-12noon. I received a text at 4pm saying, "He's on the way". I canceled service. Btw their dispatchers are on the mainland so they could give two, "blanks". Do yourself a favor. Run the o... read more

Tom P. 

on BBB

3 years ago

Business practice that borders on fraudulent!Had a sewer backup on a Saturday. Roto Rooter was the only company I could get to come out. The offered a "free" camera inspection afterwards. I accepted. Rather than just look for the problem, the camera guy searched for problems under slab. He never said a word about anything he found there. Then, almost 3 weeks later, he found that we had sold the house. The new buyers contacted him about the tree root problem. It was only then he started discussing "separation" in the sewer li... read more

paul h 

on BBB

3 years ago

Scheduled Service but Zero commitment from RotoRooter.I contacted RotoRooter on the Wednesday, scheduled and confirmed an appointment for Friday between 1pm and 4pm.Friday came - I called multiple times, was transferred to dispatchers, and at around 4pm, the dispatcher contacted me to state that they have no Technicians available, so I will be put on the list for tomorrow.Saturday came - I called multiple times, was transferred to dispatchers, and at around 4pm, the dispatcher contacted me to state that they have no Technici... read more

Luis 

on BBB

3 years ago

Never again! I called Roto Rooter for a clogged kitchen drain and the "technician" spent six hours "cleaning" the drain, charged me $2004 ($334/hour of labor) and not happy with that, asked me to change some pipes for $4800 plus materials and taxes. I refused because it sounded to me like a rip off. Two days later the sink was clogged again. I called them and the "technician" said nothing he could do. I called then a real plumber. Immediately he found the problem (see the picture) and for $500 everything was cleaned and in w... read more

Trina C. 

on BBB

3 years ago

Beware! They are nothing but professional scammers. I had a small leak coming from my expansion tank. I called RR but they couldnt come at the time. I turned the hot water main line off. I called a local plumber and they came out immediately and replaced it. An hour later RR sent a mitigation guy out from their restoration team to access the damage. It was not much water but he said it was bad. Ceilings needing replacement and so forth. Removing this and that. Well I believed it at first (they are the pros right?) well he ca... read more

Jerry O. 

on BBB

3 years ago

We experienced a power outage and when the power restored the alarm for the sump pump continued to go off. I was at work and asked my wife to call to have someone come out and check the system. A roto-rooter employee arrived inside of two hours. He spoke very broken English and told my wife that the backup pump was not working and the whole system would have to be replaced for $3,500.00. The alarm indicated the main pump was not working and was on back up. When the employee was asked why the whole system had to be replaced h... read more

Sagar G 

on BBB

3 years ago

Their work could be 5/5 but their dispatch is 0/5. First I want to say, the technician who did my job was very professional and knowledgeable. This review is NOT for the technician but their scheduling team/dispatch team or whoever is responsible for it.....Here is my story...I was scheduled for a certain day and then it was pushed by 2 days by them at last moment.We agreed, on Day 3 they did not show up in dedicated time and we almost lost another day.... I then decided not to trust their timeline any more and was on phone ... read more