Roto-Rooter Plumbing & Water Cleanup

JAW 

on BBB

3 years ago

They are the most unprofessional company. Don’t make the mistake of doing business with them. They gave us a timeframe to come replace our main water line 3 times and didn’t show up. When they finally did come, they left trash everywhere in our yard including one of their shovels they broke on the job and multiple PVC pipes. There were wires sticking out of the ground where they refilled the dirt from digging up the pipe. They destroyed an entire irrigation zone which we are having to replace. They covered up our water main ... read more

George G 

on BBB

3 years ago

Roto Rooter claims to be local in their ads, but they are a corporation based in Cincinnati. They have corporate rates. Being a senior, not having the experience of dealing with a plumber for more than 20 years, I was not savvy on prices (going rates). I was charged $520.00 for a simple kitchen (no garbage disposal) kitchen main drain cleaning, less than an hour's work. I was given an $80.00 discount at the time of the job because I questioned the charge. When I called and questioned the charge, I was told I was paying for t... read more

Matt U 

on BBB

3 years ago

If I could give "0" stars, I would. Needed a dishwasher installed - dispatcher would not provide a price. Was scheduled for Friday from 2-4pm. Kept getting calls that they were delayed but would get to me. Finally, at 10p, they called and rescheduled for ****p on Saturday. Plumber shows up at 12:10pm and says it's $485 for a dishwasher install. Absurd. Average cost to install is $130-$180. I told him to forget it. They completely wasted my time. 

E.B 

on BBB

3 years ago

My mother had a water leak in her basement and contacted roto roote when they arrived they ripped the walls and bathroom in her basement apart leaving her with a disaster. They had her sign papers and one of them was a credit card they opened and charged over $11000 dollars too. My mother is a senior citizen and widow and they took complete advantage of her. Very disappointed that there is companies in the world like this. My mother has been very depressed and stressed it has been over 3 months and her basement is still a co... read more

W. L. 

on BBB

3 years ago

Recently, my wife, alone with kids at home, noticed a leak in the water heater and called Roto-Rooter in Grand Rapids/Kentwood/Holland, Michigan. Service Tech came out and quoted her 5,300.00 for “replacement and installation of a 50 gallon power vented water heater” and was told her that it was a fair market price and that he was not overcharging for it. He replaced the water heater, and left behind no user manual, warranty papers or any other material. When I learned about the cost, I was not happy and consulted with a loc... read more

Patricia H 

on BBB

3 years ago

Do not use this company. They told me I needed a full dig and pipe replacement to my waterline. I had a local plumber come out and he was able to clear the drain in a couple hours for $200.00. Rotorooter stated that they could replace the pipe, even though the pipe did not need replaced,for 5500.00!!! The pipe did not need replacement. Do not use this company. They are a scam and their technician are not plumbers. Stay away from this company. 

Brian O 

on BBB

3 years ago

DO NOT USE THIS COMPANY. It was ROTO ROOTER Water Restoration in ******* ** Our basement flooded overnight and we called multiple companies ASAP. They were the first to reach out so we went with them. They overcharge on every single thing they do. They falsify charges. There were 10 items on my **** (that they would not provide until all the work is complete, the workers just kept saying my boss will provide an itemized **** when all the work is complete) for work that they never even did. I emptied my entire basement before... read more

Pat C 

on BBB

3 years ago

I had service done back in August ****************** over $4800.00. I have tried for two weeks to get someone to fax 2 invoices to my insurance agent. Have called again today, no response.I went to their offices on Monday, Oct. 11th spoke with ***** about this matter. He stated that ******* would be in on Tuesday, Oct. 12th and send fax she would then call me to certify that the information had been faxed. Still have not heard anything even from General Manager.This business is not a quality company if it treats seniors this... read more

mark m 

on BBB

3 years ago

I called and asked for an estimate on. drain blockage. I come home from work. my wife just paid them $3000 for a drain cleaning. Where did this come from? My wife thought the guy was doing right. The work was not completed. Slug coming out from my floor still. I wanted a snaking. This was a complete sell up scam.