Roto-Rooter Plumbing & Water Cleanup

Kristin K 

on BBB

3 years ago

Roto rooter came to our to snake a sewer problem. They could not snake said we needed camera guy. Camera guy said it was not passable and it needed to be dug up at a cost of 7500.. we didnt let them do job and had ********plumbing jett clean the line us did a street dry test for 700. Roto rooter did not know what they were doing. 

Heather W 

on BBB

3 years ago

HORRIBLE!!! We called 48 hours ago and still no one decided to show up. We were told they couldn't do the next day but our window would be 9am - 1pm the following. 10:14am they called and said we were "on their list". 11:15am I called and said I had to leave but my husband would leave work and meet them here. 12:56pm - they called and "dispatch" said they were running behind and "they would be there shortly". 4:53pm - we called and asked where they were since we've been waiting 8 hours. Told "one more appointment then you're... read more

Grace G 

on BBB

3 years ago

Called Roto Rooter at 1:07am for a plumbing emergency as I was about to leave town the next day for the holiday. Was told someone would be out for service between 2 and 6am. Come 6:30am I call again and am told I’ll be put on the priority list and will receive a call by 8:30am. Come 9:30 I call again and am just told I am “next”. I do not receive a call that the servicer is on his way until 11:15 and am told he is 30min away. He does not arrive for another 1.5hours. Proceeds to tell me that shaking my drain will cost $482. A... read more

Bruce G 

on BBB

3 years ago

I called Roto-Rooter to come and fixed my water heater. The water heater is in the attic and leaked water down all the way to the garage. RR came out an hour later, but it was their water damage and restoration team. They accessed the damages and told us and even assured us our insurance would cover the cost of the water damages and we had to pay out of pocket only for the new water heater. Also, they told us if we waited any longer or put it off, our insurance would not cover the claim. We went by their word! Unfortunately ... read more

Luis M 

on BBB

3 years ago

RR Tech wanted $1226 plus $ 60 on parts to replaced a plastic pipe union that other plumbing company did for $60 (and it took him 16minuts to do it). It is insane!! Using a dubious, to me, billing scheme. And this was on a tuesday morning appointment. Got a call from a supervisor today and basically the tech was withing RR policy. I will expose my experience on other platforms. Over $1226 to replace a plastic connector is insane, but for RR is normal. Paid them $346 per one hour or work and the tech worked for less then 15 m... read more

Shanicwa S 

on BBB

3 years ago

We had a sewage leak in our home around October 23, 2021. We contacted Roto-Rooter to come service our home. They seemed very promising, initially, over the phone by stating they would send someone out immediately to provide plumbing and sewage clean up. The plumbing job was taken care of, over a 2-3 day period. However, we have had numerous issues with the sewage clean up. We have had to call several times since October, and everything still hasn't been completed, 2 months later. We have never felt like a priority with Roto... read more

Ann M 

on BBB

3 years ago

Had a sewer blockage which was cleared but costly. The following day a Roto-Rooter, field supervisor came out with a camera and told me my sewer line required repair. I did not see him run the camera down the line as I was on a call as my appointment time was changed by Roto- Rooter. After he ran the camera down the line, he came up with two repair options. Option #1 - A liner for the sewer line cost appx $14,000 or Option #2 replace the sewer lines cost appx $37,000. I stated thanks but no thanks and secured a second estima... read more

Xavier H 

on BBB

3 years ago

Company is a total rip off charged me way over 5k. To fix a drain line there employee even said that this will fix the problem then two weeks later same issue so I told them I wanted it fixed and they told me it would be another 4700.00 to do it and there employee also told me to sell the house which no one should be telling you to sell your house.my point is if he didn't know what he was doing he should have never done it to begin with they took a guess at a problem that I'm still left with and a bill something needs to be ... read more

Coy 

on BBB

3 years ago

Charged $500 for less than an hour and did not fix the problem. November 6th, 2021 I had the sewage backing up in my house water damage to hall and living room. I called Roto Rooter, and dug out and opened the inspection plate outside and that stopped the flooding and gave Roto Rooter access to run there rooter down the sewage line. That DID NOT UN-BLOCK the pipe, they then ran a camera down the pipe and said the blockage was at the city's main line, and was city's responsibility. I was charged $500 for them to run two thing... read more