Roto-Rooter Plumbing & Water Cleanup

Damion P 

on BBB

3 years ago

Roto-Rooter took advantage of my wife and I and overcharged us to the extreme. They charged us $5,900 for a septic line replacement. I was later quoted **** and **** by different companies. Not only that, they charged me for replacement of the whole line and they only replaced 2/3 of the line. On top of that they clearly stated in the **** that pulling a permit was factored into their pricing when the didn't even pull a permit. When I asked, they could not supply me with a break down of costs. They are ripping customers off. 

Kim F 

on BBB

3 years ago

I wish I could leave zero stars!! This company is the worst. I wouldn't hire them again if they were the last plumbing company on earth. I have paid them over $14,000 ($4000+ which was stolen from my bank acct without approval) for what started from a sewer backup. Majority of the office staff including supervisors are rude, unhelpful and have no clue what their employees are doing. They will send out different employees every time they come which will have no clue what the pervious employees have already done. The water rem... read more

sam k 

on BBB

3 years ago

In my opinion this unethical company took advantage of my wife for $1400 of repairs for a leaky sink drain. By the time this guy was done the toilet flush mechanism was broke after he asked to use it then suddenly the toilet needed reseated. Asked to wife to not leave him alone and keep him away from any other plumbing. My advice is avoid this company unless the husband is there supervising every minute of the job. Really sad 

Raquel L 

on BBB

3 years ago

Ripped off over charged. My service was $1,900.00 to change out 2 toilets. Labor itself was $399 per hr the guy said his minimum is 3 hrs. The guy Johan went to go get the units Two-Piece Toilets w/ Elongated seats he brought back rounded ones. He said they were out of stock brought back similar. When he was done saw my results was not happy. One of my toilets was ***** it was not lined up straight asked him to fix it he didn't. He spent almost 4 hrs installing the toilets. He charged me for parts as well. He changed the inv... read more

Bobby P 

on BBB

3 years ago

We called roto rooter to fix our toilet. They set a time frame never showed up. They called later during the day to schedule for the next day. They arrive look at the toilet said the floor is no good. We redone the floor and put the floor around the toilet. I called them they said they will send another. We waited over our time frame called around 10 pm it was late so they come by they next day it was the same guy. I explain to him about the floor he said no it's rotten. I told him to get the ****out of my house 

Amanda L. 

on BBB

3 years ago

I had them come out for an emergency plumbing issue on Black Friday they said that I had a soft clog. It was a thousand that day to unclog the clog and run a camera. Then they had water mitigation come out they ran equipment in my house for 7 Days kept telling me that a project manager would come back out finally I said look you need to get somebody out here you guys have had these machines running for 7 days. That job ended up costing $6,000 that they build my insurance. While they were out here they recommended that I get ... read more

Martha B 

on BBB

3 years ago

Charged $300 to replace a $3.00 hose. And it leaks. They havent come back to fix it 24 hours later. Keep saying they will, but this is bad business 101. Obviously they could care less about their customers. 

Thomas K 

on BBB

3 years ago

Said they would call back within an four an emergency drain stoppage and didn't. Then kept telling me they would call me back but never did. I used someone else, who did a fine job. And I left them a negative review for wasting a day of my time with my sewer backed up.They have called me almost every day for a week about the negative review, leaving messages, harassing me. I have tried, as a courtesy, to call them back twice, and they can't take my call and ask me to leave a message. That was the whole thing I was complainin... read more

Graham H 

on BBB

3 years ago

They will charge you an exorbitant fee for an estimate, lie to you, and refuse to do the work as agreed. Please, go literally anywhere else. Do not give this company your money.