Roto-Rooter Plumbing & Water Cleanup

Christopher J 

on BBB

3 years ago

We had a flood in our basement. Two weeks after the job was completed the basement flooded again. I called another Roto Rooter person out since the first job was covered by their warranty. He was rude to my wife and seemed to lack the basic knowledge to find the leak. He suggested tearing down a support beam and ripping the walls to find the leak. My insurance company suggested getting the contractor involved to find the leak. They determined that it was because the toilet ring was leaking and should have been replaced when ... read more

Nileshkumar P 

on BBB

3 years ago

Roto Rooter ******* **. Is the worst. The plumber showed up to my business with broken equipment and therefore he could not fix the problem. I called the office and spoke to the manager ***** she was the most worst manager a company can hire she was rude and had no customer ********************** skills and would not let me speak. I have hotels apartment buildings multiple properties in the ******* area and believe me I will never use rotor rooter ever again. If you are in commercial real estate do not call these people I wo... read more

Tyler T. 

on BBB

3 years ago

They came to clear a sewage line clog and cut some tree roots from the drain. The plumber said that it would eventually clog again down the line because the roots would grow back. They charged me $485.00 and said it was clear for now. Well I guess the roots grew back overnight. Not even a full day later is was clogged again. I called them to tell them and they wanted to charge me another $485.00 to come out and fix the clogged that was supposed to be guaranteed. I guess that was a 24hr thing too! 

Carol D 

on BBB

3 years ago

Micky did a terrific job. He was honest with us and worked hard to find the cheapest and best solution for our problem. He didnt take the easy way just to make a buck. Found and fixed what was causing our stools to backup. Cleaned up before he left. He did not charge extra for coming after 7 PM. Need a plumber call Micky at Roto-Rooter! 

Andrea H. 

on BBB

3 years ago

I used Rotor Rooter to service my hot water heater. I needed to have the thermocouple replaced as the pilot light wouldnt stay lit. I must say that they did come out within the hour as promised, actually 2 plumbers came together (why I dont know). For a $25 replacement part brought from ********** for I was charged $466 ($425+tax) for work that took less than an half hour. I found that to be ridiculously expensive, just crazy overpriced. I didnt like the fact that they didnt have any price of services listed for me to see, n... read more

Raquel G 

on BBB

3 years ago

I had a bad experience. I had sewage water in my Crawlspace they charged me $575 to try to rod into the main sewer line to see if there was a leak or clog. Only went as far as75 ft in with camera for them to say they couldnt unclog the line and to find someone else because they couldnt help me. I found someone who was able to rod it successfully through another line that roto rooter said they didnt want to use and was able to clear the clogged drain and water out of the Crawlspace for cheaper. Dont hire them dont waste your ... read more

Mary M 

on BBB

3 years ago

RotoRooter wanted to charge $553 to change out a leaking cold water line (not including the trip charge of $69). This is extreme overcharging. This company should be penalized legally for this. Apparently, overcharging is their practice because they do it to EVERYONE. Do not use this company; help drive them out of business for good. 

Sheritha M 

on BBB

3 years ago

I will never recommend or use this co. ever & if I could give them 0 stars I would. They took advantage & over charged. I called for a sewage backup at my main drain. They sent a plumber pd $400.The backup was due to my back flow cap coming off and blocking the sewage from draining properly. The plumber removed the cap & all backup flowed out with no problem. He called his field Mgr to come out & look. In speaking to the Mgr she asked if I want a team to come cleanup the poo so I said yes. Mind you this was an area of maybe ... read more

Qing L 

on BBB

3 years ago

Terrible business. When their machine does not work and needs to be repaired, they let me pay for their time to repair their tools even when they could not even get the job done. I have a drain clog issue. Called Roto Rooter, a guy came and try to use his drain snake tool to try to open it. He found that his tool is not working, so called two other guys to come to repair it. They worked on the tools and tried to use it again, but it still could not open the drain. Then they told me they could not get the drain open and want ... read more