Roto-Rooter Plumbing & Water Cleanup

Haley A 

on BBB

2 years ago

I have many words about this company and not one is nice.They came out, charged just over $600 to snake the toilet and run the camera. The tech had to cut the bolts on the toilet (he did put new ones in).Upon running the camera (which I was never shown anything) the tech determined that the piping UNDER our home AND in the yard would have to be dug up and replaced. Estimate from him was $7200 (give or take some).Upon discussion with a dear friend, it was suggested to get a second opinion.So, I did.And come to learn, the pipi... read more

Karen J. 

on BBB

2 years ago

Had a garbage disposal issue as it was leaking when using the disposal or the faucet. They did give us a time window of when they would be arriving to fix the issue. The disposal had to be replaced and we offered to go buy it but he left and came back with the disposal. The service was done less than an hour to install and they rob you of the labor charges. The labor was 3x more than the actual device and parts. They are a flat rate company, so it doesn't matter how long the job is or when they come out to service the issue.... read more

Adam T 

on BBB

2 years ago

Had an emergency (toilet tank over flowed through the handle and wouldn't stop plus the turn off valve was frozen - I ended up flushing every 4 minutes until they arrived) on a Saturday and they gave me a 4 hour response window, where they arrived with in 2.5 hours. The plumber was nice and knew what he was doing. He shut off they valve, provided a new pump, flap, and lowered the run off pipe which was higher than the handled and the reason for the overflow (a bad pump was the problem why it wouldn't stop filling). He also r... read more

Jacklyn Z 

on BBB

2 years ago

Worst experience tore up my yard to install field lines refused to come back and fill in deep holes the owner said they are not responsible paid 10000.00 fore service and left us to hire a landscaper 

M. L. 

on BBB

2 years ago

Had leaking toilet repaired and charge was $289. Work was well done and price fair. However replacement of toilet seat (I provided the new toilet seat) was $289. I thought this an exorbitant charge for two screws and 10 minutes. Make sure you ascertain fees before proceeding with work. 

Ronald J 

on BBB

2 years ago

THEY WILL SCAM YOU OUT OF YOUR INSURANCE MONEY. DO NOT ALLOW THEM TO FILE CLAIM ON YOUR BEHALF. THEY USE TRICKS, TO TRICK YOU INTO SIGNING. THEY ALSO DON'T PROVIDE COPYS OF PAPERS YOU SIGN.THEY BRING THEIR IPADS AND ZOOM IN ON SIGNATURE AND INITIAL PART SO YOU DONT SEE THE WHOLE PAGE. I CALLED FOR A BUSTED PIPE THAT SPREAD WATER ACROSS MY FIRST FLOOR. INSTEAD OF A PLUMBER I GOT A FIELD SUPERVISOR TO SOLICIT SERVICES. THEY TALK BAD ABOUT THE INSURANCE COMPANIES SO YOU CAN TRUST THEM WITH YOUR CLAIM. JUST TO TURN AROUND AND TA... read more

Kate P. 

on BBB

2 years ago

I’m too smart to have been so stupid and let rotor rooter snake my kitchen sink for $645.. I paused and thought that’s a lot … but in the interest of time processed thinking it has to be what plumbers charge.. I’ve heard rotor rooters name growing up the only thing that is going to go down the drain is your money . DO NOT USE THEM !! No customer service , shady pricing slipped a bottle of their cleaner for $77 dollars without asking .. said the bottle was included when I questioned the tech.. nope it was added in the bill 

Francis J 

on BBB

3 years ago

I had a leak from my home and I hired this company to send a Plumber out to see the problem and man lets just the experience was terrible. First the plumber was digging around our area to find out where the leak is and he just somehow couldn't find it. The person spent 3 hours and then had the audacity to charge me $450.00 just for the job. They didn't find the source of the leak and as a result our water still wasn't working. We gotten into a full blown argument and the plumber just left leaving the job half way done. I am ... read more

Jon C 

on BBB

3 years ago

Unacceptable business practices with significant deficiencies in their quoting, contracting, and execution process. I engaged them for an estimate on work to fix an issue with my sewer line. A salesman came out and assessed the problem then provided me with an estimate for the work. I agreed to the price and signed the contract to pay 50% upfront (which was required to schedule the job). I signed up for their partnered financing which resulted in a hit on my credit and me opening a Roto Rooter specific cc with the bank they ... read more