Roto-Rooter Plumbing & Water Cleanup

Ashton R. 

on BBB

2 years ago

Where to even begin. If I could give Roto-Rooter negative stars I would. Unfortunately, there are serious issues with dishonesty, overcharging and fraud at the location: ******************************************************************* and the corporate contact, ********************* has yet to return a single email or phone call regarding the issue. All together a horrible company. DO NOT HIRE THEM FOR ANYTHING. 

Nancy H 

on BBB

2 years ago

Installed water heater w/o permit. Did not wrap pipes; did not install expansion tank; broke my burglar alarm system; broke ceiling light fixture; charged $3,000.00. Other plumbers said job would be $1,500.00 at most. City inspector has called owner to tell him to get permit. I have checked with city every few days and owner has not gotten permit. This has gone on for more than seven weeks. I cannot understand why this is not resolved. 

Michael C 

on BBB

2 years ago

Roto-Rooter lied to me about what they found, lied about what work they did, lied about what was needed to be done to fix the problem, lied about what equipment they had to do the work. They overcharged me by 200-300% (according to other plumbing companies).Do NOT ever use Roto-Rooter and warn your friends and family to never use them either. I was ripped off for over $11,000.00!! 

Douglas E 

on BBB

2 years ago

Made an appointment for leaking pipes had to wait 2 days for someone to be able to come out. Called to verify, was informed they had tried to call me to cancel said appointment, Never received call, pipes still leaking sub-floor, will now have to be replaced. Would not EVER recommend using this company to anyone and will be posting this anywhere I can. 

Matteo B 

on BBB

2 years ago

If I could give zero stars I would... Sadly, by reading other people's reviews it looks like this company is a repeat offender.Stay away unless you want to pay to basically be taken for a ride...We called to get our sewage drain cleaned (as every homeowner is advised to do every couple of years) and upon showing up the first thing that the tech did was to say that our line was ballooning and it was collapsing and that he was going to call "his manager". After quite pressing sales tactics we were presented with a 10k estimate... read more

Donna M W 

on BBB

2 years ago

I wish I would have checked these reviews before we called Roto-Rooter. But of course it was the weekend end and an emergency.Whatever you do, do not have Roto-Rooter come out any do any service for you. They overcharge and do incomplete service. The technician did not have a consistent price list. He kept changing the price around. The tech did not show up when he said he would. Our village said they overcharged us for the service and when we contacted them they were very rude and said "oh well, there is nothing else we can... read more

Alain L 

on BBB

2 years ago

I had a blockage in my main line, so I called Roto-Rooter to send a camera tech out to do a camera inspection, which I specifically asked for. Instead they sent a guy to snake my line (a service I didn't ask for) and he performed the snake and came to the obvious conclusion that it was blocked by something. So then I called RR's main number to schedule the camera person to come out, and after numerous calls and no shows for days, someone finally came out with the camera. When he came, he didn't have the proper tools to get t... read more

Benzy F. 

on BBB

2 years ago

I try to avoid chain companies as more times than not I had no good experience with them. I worked with Roto rooter in the past even though their prices are at the higher end. This time I tried calling them for a leaking toilet knowing it needed a reseat of the toilet (replacing the wax ring). Initially I was told that they will charge $99 for the diagnosis then any charges after that. The plumber came in looked at the issue and told me what I already know additionally he wanted me to replace the flooring so he can basically... read more

Josh F 

on BBB

2 years ago

We had a leak from our heat-pump on the 2nd floor and it leaked through the ceiling of the 1st floor. After calling for a technician, a Field Supervisor showed up at our house. We discussed the issue, negotiated the cost of plumbing services; but NO mention of actual costs for any of the other services they would be doing. We weren’t consulted if we agreed to whatever services were completed, a crew just showed up the next day and started working. Again, no discussion of cost at any point. They cut an obnoxiously oversized w... read more