Roto-Rooter Plumbing & Water Cleanup

A. L. 

on BBB

2 years ago

DONT EVEN THINK ABOUT IT! THEY WILL MAKE YOU THINK THEY CARE BUT THEY JUST WANTE YOUR MONEY! 'RE ATTACHED' PLUMBING IN MY HOME NEVER EVEN TESTED IT OUT BEFORE WRITING OFF JOB, ISSUE WAS NEVER RESOLVED OR FIXED, I HAVE PICTURES OF THE CRAPPY REPAIRS & THEY SHOULD BE ASHAMED OF THEMSELVES FOR THE CRAPPY WORK THEY PROVIDED! ALSO PAID FOR VAPOR BARRIER THAT WAS NOT INSTALLED THRU ENTIRE CRAWL SPACE EVEN THOUGH I PAID FOR IT! 

Grace W 

on BBB

2 years ago

Excellent work! Came within 2 hours of submitting their easy online form at ***************The plumber Joe took the time to explain his approach to fixing our water heater after listening to our issue. We tried fixing the issue ourselves, but quickly realized that we needed a pro to complete the job. I would recommend Roto-Rooter to anyone needing a plumbing issue resolved. 

Gladys S 

on BBB

2 years ago

This incident occurred 12/12/22. It was a scam for work done and not approved to descale the pipes and sewer. The worker(s) coerced the tenant to proceed with the work without the approval of the owner. The tenants were coerced to pay up to 800 dollars and then billed close to 8,000 dollars. The workers suggested to tenants to take out a loan to pay. The owner once saw the invoice didn't apply. The invoice indicated that a loan was approved when no application was submitted by the owner. A complaint was filed with the ***Att... read more

Marcus K 

on BBB

2 years ago

Called Roto Rooter to look at a sump problem. They said they would be there between 8am-10am. No one ever showed. They called back every few hours stating that they are behind and will send someone soon. 7pm that night got a call stating they will not be out today and was wondering if 8am-10am the next morning was ok!! Hell no I already lost over $200 in a wasted vacation day waiting on these morons who never showed. The way I see it they owe me!! 

Andrea K 

on BBB

2 years ago

A pipe in our house broke that was connected to a sum pump and needed to be replaced with a new one. I called the Roto Rooter office in Westchester County. The technician who came told me the repair would cost $1,200.00 without parts, just labor and it would take 3 hours ($400.00 per hour!) When I declined his offer he told me that we could make an arrangement "among business people" and could keep it confidential he would then repair it for $600.00. Until today I thought that Roto Rooter is a trustworthy company but this ex... read more

Mary B 

on BBB

2 years ago

The tech showed up. He explained what he would need to do. When he was explaining it sound like it was going to be a difficult job.I was surprised with the cost of parts and the flat fee of $3500 for labor. If I would have know that the job would take less than 6 hours (the actual work took 2.5 hours)and then i was charged for the tech to drive to the store to buy the parts/supplies. I should have called around or read reviews from other Roto-rootor customers that they overcharg for their service. I paid roughly $600 per hou... read more

Diane A 

on BBB

2 years ago

Avoid doing business with Roto-Rooter Excavation After they unclog a sewer line, they send a complementary technician to look at your line with a camera. Camera footage may be deceiving if you are not used to looking at sewer lines. The technician helps interpret what you are seeing and may make you think it is worse than it really is. They can claim that they did not mislead you since you were looking at the camera picture. We scheduled a pipe burst for our long sewer line at $54,000. The Central San Inspector inspected the... read more

Lorraine K 

on BBB

2 years ago

Anyone have issues with Roto-Rooter PIttsburgh for excessive charges? Had our garbage disposal replaced which could be purchased for $100-$110. Charged $248.37.for the disposal. Never informed us of what the total bill would be until job completed. Questioned him abut charges.Total bill came to $789.37 Called Central office. Told they could do nothing about the charge Peter K****** forgot to discount $75 from our bill. In addition, we got a call at 10:30am that said the tech person could be at house shortly not from original... read more

Jason C 

on BBB

2 years ago

Horrible experience with the payment process. After disputing the charges, they reduced the total. However, the associate reaching out for payment, Jocelyn, we are having to pay the higher price to avoid this moving to collections. The team working with estimates/payments have been rude and unresponsive. While the quality of work was acceptable, the process to complete an agreed-upon payment has been very unfortunate. The integrity of Roto-Rooter is questionable following this experience.