Roto-Rooter Plumbing & Water Cleanup

Chris W 

on BBB

2 years ago

I had a great experience with our plumber, Van. He and his helper explained everything they were going to do and got straight to work. They cleared up my drain issue and leak. I would certainly use them again if I ever need anything. Thank you Van! 

Crystal M 

on BBB

2 years ago

Excellent experience with service, cleanliness and professionalism. Will definitely use again! 

Robert S 

on BBB

2 years ago

Rotor Rooter is a big rip off. I had a problem with replacing a shower cartridge in my shower. A simple process but I have arthritis and was not able to remove the cartridge which was a little stubborn. I had everything broken down and all the plumber had to do was pull the cartridge out and slide the new one in and re-assemble $483.00. I did have a $75.00 off coupon which brought it down to around $350.00, still absolutely way over priced for the job. I had the water turned off and had to leave town that same day so I had n... read more

Ada B 

on BBB

2 years ago

I had to have water mitigation complete after a neighbor’s pipe burst and flooded my home. The mitigation team was wonderful however the reason for the one star review is because of the accounting and billing department. My insurance was going to pay the bill however, they required various documents (W9, photos invoice, etc) in order to pay. When I emailed the contacts listed on my invoice (Cherie and Kenisha), I learned that they actually sent these documents to the wrong insurance company. I copied them directly onto an em... read more

Lora C 

on BBB

2 years ago

My elderly Father lives alone and when the pipe in the wall of the garage had a leak he called Roto-Roote because he thought they would be good. By the time they showed up hours later I had arrived and cleaned up all the water and turned off the main valve. The person from Roto-Rooter cut into the sheet rock and left it all over the floor. He then turned on the water and it leaked and flooded all over again, this time with sheet rock floating in it. He left it that way and then I was baraged with another part of their compan... read more

Johnny F 

on BBB

2 years ago

A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you. After 1 month... read more

Chris S. 

on BBB

2 years ago

Cheats. Shower handle broke off. My normal company was busy so gave Roto Rooter a shot. Technician comes out and looks at issue. Quoted a price of $452.00 with invoice. I agree. I purchased the new hardware from Lowes. He indicated he could not guarantee proper installation being "unfamiliar" with brand. Clearly garbage since it was a national brand standard hardware. He says he'll be back after he goes "shopping". An hour and a half later he comes back and just walks into my house without knocking. He shows up with the chea... read more

JOANNE S 

on BBB

2 years ago

I had a terrible experience with this water restoration company. Their work was shoddy and I noticed they cut corners on the job. They left a mess behind and didn't even put the doors back up. They took all of my door stoppers and caused even more damage to my powder room sink, islander, and cabinets. Furthermore, they caused even more damages than the water did. I wish I could give this water restoration company zero stars for their dishonesty. Also, they lied on the contract they submitted to my home insurance company and ... read more

Daniel W 

on BBB

2 years ago

Super disappointed! Be wary! As much as I appreciate the convenience of Roto-Rooter and have used them in the past, I was very disappointed this time, almost violated. For less than 2 hours of work I was charged $875 of labor. I was charged $175 in parts which I looked up and the parts prices were under $45. Also I had to cut the floor open and repair it myself. They didn't even make a permanent fix. They used rubber boots in the area that they knew I would have to cover up and have no access to. I'm okay with the jacked up ... read more