This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Charlotte, NC
About this business
<p> Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:</p><ul><li>Basement Plumbing</li><li>Bathroom Plumbing</li><li>Drain Cleaning</li><li>Kitchen Plumbing</li><li>Laundry Room Plumbing</li><li>Outdoor Plumbing</li><li>Sump Pump</li><li>Water Heater</li><li>Water Damage Restoration<br></li></ul>
Location details
11709 Fruehauf Dr Ste 134, Charlotte, NC, 28273, United States
Get directions
We had a problem in our 'guest' bathroom with the shower. The knobs were sticking badly and taking a shower in there was becoming a chore. Roto rooter came out and took a look. I was pretty involved work, but they walked us through what they were doing. At the end of the day the problem was taken care of, our shower was working again, and I felt they were very professional and considerate as they worked.
I called and they came out the same day, replaced my Hot Water heater. They wore booties over their boots, called me when the Plumber was on the way and took the old tank and cleaned up after himself. I'm very pleased with the Service I received. **** *.
extremely poor customer service. I called for an emergency and the technician was 48 hours late! My toilet was running water for 2 days! He then showed up for a quick ten minute by replacing a screw and said there is no guarantee this will fix the issue. He gave me the invoice and was over $400! I called billing and told them the situation. They basically said to bad sorry for the inconvenience. They did not give any accommodations to the fact he was 2 days late, did a quick fix with no guarantee, or the labor charged for th... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
This company takes advantage of the vulnerable especially— really unfortunate. Quoted me 10k to install outdoor clean out. Average price in area (based on 10+ estimates) is $1500-$2500 max. Something really should be done for accountability here.
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
Service was excellent. (*******, 3/20/23). Was very patient with me, as I tend to ask a lot of questions. Finished in a very timely manner and everything is now running smoothly. Thanks to the wonderful tech **** *
None of my lines were draining, so I called Roto-Rooter. The technician was able to get everything working, and ended up pulling out some wipes that my wife had flushed down the drain. Lessons learned: don't flush wipes and call Roto-Rooter when you're in trouble!
Great company to call to help with your home plumbing
Loved my experience with RR as they were prompt, courteous and answered all of my questions. I certainly recommend!
Amazing Quality of work done by the crew, Very satisfied!!
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 3.4 star rating with 1,035 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com