Roto-Rooter Plumbing & Water Cleanup

OJ C 

on BBB

2 years ago

Great customer service and really took the time to listen to my concerns. 

Stephen C. 

on BBB

2 years ago

Great service and fixed our kitchen sink in a timely manner ... Highly recommend all their services! 

Kim S 

on BBB

2 years ago

I property manage a daycare in Athens Al. I called Roto Rooter for a problem of the toilet not flushing. The temporarily fixed it for $688.00. The same issue happened within months, again the did the same for another $688.00. I called a local plumber he dug up the line which had roots fixed the problem for $1200. I would not use this company again and I want to warn others from being taken advantage of. *** * 

Dale B 

on BBB

2 years ago

Very Professional Technicians, Quick and Efficiant with diagnosis and service. 

Michelle J 

on BBB

2 years ago

I called Roto Rooter upon finding water in my basement. The plumbing crew overcharged me to pull the toilet and clear a soft blockage. They suggested descaling for my cast iron sewer line. I agreed and when they came back to preform the descaling, part of their equipment broke off and was stuck in the sewer pipe. They left without telling me that this happened. When I found out from a different plumber ( one that was contracted with *********insurance) I contacted Roto Rooter and their response was only to have me pay for th... read more

Casey O 

on BBB

2 years ago

RotoRooter responded to my plumbing emergency promptly. Fast and reliable service saved the day. 

WARREN F 

on BBB

2 years ago

I called after hours for a running toilet. On call service was professional and courteous but despite prompt service call, extremely overpriced for the service rendered. The technician was disheveled and had poor language skills. Given the fact that the three other plumbing companies I called could not come until the morning, I paid the exorbitant amount (nearly $400 after a $75 coupon discount). Parts which would cost $15 at the hardware store cost $37. The technician did not inspire confidence or represent the company part... read more

Keerty D 

on BBB

2 years ago

We reached out to Roto Rooter on Monday, March 20, 2023, after noticing water near the sewer cap. Pedro arrived with his equipment around 10:30 PM and insisted on working to clear the blockage. He continued until 1 AM without success & ultimately left after charging $392 on my credit card. The next day, Jerrod J****** said it would cost $2600 to get the heavy equipment, then he said it would cost $6500. He came with heavy equipment and a camera clip to address the roots in the line. He showed us the video, and while the nois... read more

Weilynn O 

on BBB

2 years ago

Called Roto Rooter to fix a leak on a toilet they worked on 6 months earlier. The plumber came fixed toilet 1 (wax ring failure) and another toilet 2 (constantly running). Over $800 for labor , $80.40 for parts. A Job manager came by during plumbing repair with a hand device taking readings on the bathroom walls. We were told the leaking contaminated our bathroom and we should have it cleaned, demoed, and replaced. I wasn't convinced since there is a floor drain right in front of the toilet. But she is an expert with a hand ... read more