Roto-Rooter Plumbing & Water Cleanup

Alexander M 

on BBB

2 years ago

Customer service is terrible! They claim they provide service 24/7 but was unable to find any plumbers for the emergency call on saturday at 8:00 pm. Offering services on Sunday instead. The customer service rep was very rude. I would never recommend or use them myself again. 

N. M. 

on BBB

2 years ago

I had a relatively good experience with Roto-Rooter. I appreciate that they provide free estimates, which they came out to do right away since we needed a quick assessment to coordinate a dishwasher installation. Unfortunately the initial quote was very high for a simple task, but we were able to negotiate the pricing down (quote for replacing some water pipes was also high). Ultimately for the work done (changing a single valve), it still seemed like very steep pricing. However, the job was done right away and the plumber, ... read more

Corky T 

on BBB

2 years ago

on June 28, 2023, I used Roto-Rooter for the first time -- We had a soft tissue clog in our main sewer line and some backup in the basement. They sent a tech. The tech utilized a cleanout in our yard and utilized a 75-foot snake in an attempt to clear the line -- his snake could not reach the clog. The tech told us someone would be out with a 150-foot camera and water jet, either later that night or first thing in the morning. While this was happening, Roto-Rooter's restoration services showed up and told us how they would t... read more

Avinash K 

on BBB

2 years ago

It seems this company is a complete scam. On 6/19/2023, I had an appointment for a draining issue in the bath sink and shower and after the visit they quoted $500 to fix boththe issue. I asked forthe time to think if I want to go ahead with the fix. I called them again on 6/26 that I would like to go ahead but this time they quoted $1000 for the same service which was completely shocking to me as we had a detailed discussion and it was told to me that we can fix this and the best price will be $500. I reported my concern and... read more

Stephanie S 

on BBB

2 years ago

On May 22, 2023, I utilized Roto Rooter for the first time. I had two small issues: a clogged kitchen drain and a part to be replaced in a toilet tank. When I made the appointment, I was told that the serviceman would give an estimate before proceeding to do the repairs. Since the serviceman came to my home before I could leave my job, my son was initially at the house in my place. My son was asked to sign a paper for the repairs to be performed, which he did do, but the serviceman did not give him an estimate beforehand. I ... read more

Gary E 

on BBB

2 years ago

We had Roto Rooter out to try to fix a Downspout/Sump pump line around July/August 2022. They ran the camera through and said we need to run new drain line, we gave our approval and they ran it over to a point approx 30 foot from the property line. There was a collapsed pipe that they fixed, we thought we had our problems solved, wrong! Around April/May when he had quite a bit of rain our downspout and sump line started overflowing. We started calling Roto Rooter for someone to come out and check out what the problem was and... read more

M. C. 

on BBB

2 years ago

Used them 5 times over 10 years. They always recommended replacing my main drain but always jetted the tree roots real well. Now they find out Im selling the house and refused to jet the roots and did a half ***job just to clear the clog. Instead of clearing it all they got their camera out and got me on camera before showing the drain is in the same condition it has been in for 10 years and told me it will back up again within 2-4 weeks. It was nothing but tree roots which they blew out 5 times in the past perfectly fine. T... read more

D. H. 

on BBB

2 years ago

I had to get a new hot water heater, I was told by the technician he could get one from their ware house and be right back and it would be a little higher then home depot. What he did was get a water heater from **** *****. Home depot charges $589 for the water heater and Roto-Rooter charged us $10590 almost double. This is not a little bit more this is price gouging and should be adressed. If I would have known this I would have gone to **** *****and pick up the water heater myself. 

Dustin P 

on BBB

2 years ago

Contacted Roto-Rooter "around" the end of February 2023 regarding my sewer starting to back up. They showed up on a Tuesday and tried to run a camera through my sewer line. When they couldn't get a camera though they tried blowing out the line. In fact they blew out the sewer line. They then determined my line was on a septic line. They told me it would cost about $30,000.00 to run ma new sewer line and connect to the City Main sewer. Since I was unable to find another local plumber (which I tried to find before contacting R... read more