Roto-Rooter Plumbing & Water Cleanup

Jim R 

on BBB

a year ago

Just ripped my eyes out on repairs. 1 minor clogg and two new shutoff valves over 1000 with 900 being labor. Never again 

Robert W 

on BBB

a year ago

Called for a dire need emergency clogged sewer line. They immediately scheduled a tech to come within the hour. Had an email confirmation. Over the next two hours I was contacted by a salesman from roto to come out and give quote for the remediation services for cleanup after clog was cleared this evening. I politely declined. After several hours I was contacted that they would not send a plumber to clear line and I could call back tomorrow. Bait and switch and poor business practice. Don't use this company. They wasted many... read more

David D 

on BBB

a year ago

Won't help correct there problem. Just want you to spend more money they won't even give you a discount to help correct there problem.******* came over and snaked my washer drain and went through the whole snake and couldn't unclog it. ***** us it might be a city problem so he calls his boss who comes over with a camera but the water is to dark to see anything so no luck. They also think it might be a broken pipe which will cost ****k to fix and that is what they wrote on my receipt. So when I call the city they will not com... read more

Stacy S. 

on BBB

a year ago

They hide the fact that they do have an option for a payment plan. You have to ask for it upfront. They do not provide information before the work. Once they complete the work, you are no longer able to make payments. Never explained to me how the process worked until I called to arrange payments. 

G. W. 

on BBB

a year ago

Awful experience. Charged 3 times what other place charged. Ruined our walk way ( which was thrown into pit. Backfilled over pipes with no stone so entire jog they did was worthless. Had to redo whole project. Talked to local manager and he could care less. 

Jasmine R 

on BBB

a year ago

On July 2nd my basement flooded. Due to Roto Rooter being a well-known company we decided to utilize their services. Roto Rooter set an appointment for the 7th. The plumber was the first person they dispatched. He informed us that a clogged sewer line was to blame for the flooding in our basement. Then he informed us that it would cost $755 to clear the line and $1950 to to replace the pump. He deducted $200 from our $2700 total, leaving us with $2500 to clear the sewer line and repair the pump.Shortly after the plumber left... read more

Luis I 

on BBB

a year ago

Overcharged, RIP-OFF, Theft I don't recommend Roto-Rotter Plumming, in fact I warn you to stay away from them. I had a leaking pipe in my house basement which was easily accessible. After a half done inspection, they informed me that I had to replace the main shut off water valve and the water pressure reducing valve. They charged me $2,500.00 for less than 5ft x 3/4" PEX pipe/tubing , 3/4" main water shut off valve , 3/4" water pressure reducing valve and a minimal amount of hand digging through soft mud. This job was done ... read more

Rhonda H 

on BBB

2 years ago

A little over a year ago I called roto rooter after a sewer line backed up into the basement. They came out to snake the drain and found that ************ had collapsed and gave me a price of $8900 to fix the problem, which consisted **** hammering the floor up and part of the drive way and replacing line. I just had the sewer line back up again in the basement. The tech took a pic of the massive tree root ball in the line. Now how can that happen a little over a year later after they supposedly fixed the line? 

Susan O 

on BBB

2 years ago

I had terrible service today out in Medford. Someone came out to look at the problem and it was a pipe issue. There was flooding so that would have to be cleaned up too. Before your man left, he charged us **** dollars. Someone comes later on and cleans out the basement without fixing the problem. Here I am stuck with no water all day because no one fixed it. They just took the money and ran. I called all day trying to find out what was going on and i was left on hold many times. I finally got through much later in the day t... read more