Roto-Rooter Plumbing & Water Cleanup

Brenda O. 

on BBB

a year ago

I was over charged for work that was not completed charged for material I already had installed my another company given one quote but charged a higher price for less work and less material use and left with problems being worse 

Curtis D 

on BBB

a year ago

We contacted Roto-Rooter to try to solve an issue with our sump pump backing up. They installed a new sump pump (fine, probably needed), and said they would come back the next day with a snake and camera to investigate the clog issue. The next day, they claimed that their equipment was getting damaged and the blockage must be a collapsed pipe, quoting us $8800 for an exploratory dig for. 4 stretch of ground. This seemed off, so I brought in another company for another opinion, and they cleared out the blockage (roots, but a ... read more

Travis G 

on BBB

a year ago

Our neighbor contracted with Roto-Rooter of Springfield, VA to repair her sewer line, including excavation in a publicly-owned right-of-way (street). Instead of fixing her issue, Roto-Rooter illegally severed our sewer line from its connection to the county-owned main sewer line and attached our neighbor's in its place. To be clear, Roto-Rooter cut our sewer line from the county main and left it completely disconnected from...anything. It was completely nonfunctional. Roto-Rooter also made a series of code-noncompliant "repa... read more

Donald Trimble Mortuary M 

on BBB

a year ago

This is the assessment of what occurred during the plumbing emergency for ****** *******Mortuary. On May 31st, 2023 around 10:20pm, I received a call from Ms. ******* that the plumbing was backing up in all of the mortuary bathrooms. I proceeded to call several emergency plumbing contractors and Roto Rooter was listed in the area for emergency calls. I called them and they dispatched a technician who arrived on site sometime after 12:00am. The technician proceeded to jet the lines, after I had a conversation with him explain... read more

John H 

on BBB

a year ago

I requested service for a basement bathroom. The toilet drain pipe would overflow with toilet, sink and/or shower usage. Sink and shower were right next to toilet. The shower would drain slowly and the sink drained normally but use of either toilet, sink, or shower resulted in overflow. Technician cleaned main line (toilet line) and solved overflow problem, he then tested main line with no problems. A couple of days later I used shower and water would not drain at all even after 48 hours, this resulted in second service call... read more

Mark L 

on BBB

a year ago

These guys are awesome! Nothing but professional, easy to understand and do business with. I had a partially flooded basement from a busted water heater and in contacting Roto-Rooter through **** *****I knew that this job was going to get done the right way. I also work for a property in Northampton where I recommend Roto-Rooter all the time. I talked to a guy named Dan who is the manager and I knew that anybody from that company showing up to put in a new water heater for me down in the basement was going to be done right, ... read more

P. D. 

on BBB

a year ago

On August 2, 2023, we contacted Roto-Rooter to repair a leaking sump pump drain line. On August 3, a technician said he could not do anything because the line needed to be scoped. On August 8, a technician cut the sump pump discharge line at the basement wall and took apart the band to camera the line. We were charged $123 and the line was never camered. That afternoon a Field Supervisor said that the line was completely plugged and needed to be replaced from our house to the street and connected to the city line. He quoted ... read more

Kevin C 

on BBB

a year ago

Roto-Rooter sales representative Craig sold a new waste liner with a 5-year guarantee and 50 year warranty provided by the manufacturer. He said all I had to do was go to the manufacturer’s website to download the warranty after installation. The manufacturer I’m told does not provide a warranty even though this was all written on the contract. I emailed, called, texted and was dodged by Craig for months until he finally texted me back and said to take it up with Valerie in their main office. After going back and forth with ... read more

Ed S 

on BBB

a year ago

Back in February of 2023 my tenants told sub contractors of Duke energy were hired to run underground power or communications lines. This crew happened to find a “damaged reclaim tank ironically where they just happen to be digging. The next day my tenant said the toilets did not flush. I called my management agency and had a plumber come out . The plumber suggested hiring a company to scope out the lines. So i called Roto rooter out of Tampa . A representative came to assess a no toilet flush at my home. When he arrived and... read more