Roto-Rooter Plumbing & Water Cleanup

Michael P 

on BBB

2 years ago

The technician came out today and quoted us $1400.00 to clear our main line. We declined and had another company come out and they did it for $161.00 in less than 30 minutes. The price difference is as disgusting as the plumbing issue itself. 

Patricia B 

on BBB

2 years ago

Roto-Rooter corporate office and employees lied to me when they promised to give me an itemized bill so I could attempt to file an insurance claim. They lied multiple times. They also broke a light fixture and didn't tell us which was discovered right after they left. Additionally, their trucks left a gouge out of our asphalt at the bottom of our drive. They have failed to reply to any of these complaints with having ample time to respond. Their price was extremely high and it took them a lot longer to complete the job then ... read more

Carmen E 

on BBB

2 years ago

Called them to replace a leaking faucet after they arrived they told me I had mold and moister in the air and they had to remove my cabinets to treat it so not knowing I agreed come to find out I was blindsided didn’t have mold or moisture now they want to charge me for work that they didn’t do because I stopped them people don’t believe everything they say because I also found out that they work on commission the more they do the bigger they check it’s a hoist don’t be fooled like I was get other options if I could give a z... read more

Robert F 

on BBB

2 years ago

Had a flood in my basement toilet. Called Roto-Rooter because I saw they were always available. First guy came out, "cleared" out the back up through the main line out to the street and called it a day. A second worker was supposed to come that night with a camera to find out what the issue was. He never did. The following night the issue started again with the water coming up through the basement toilet but this time we were able to stop the flow in time. Called Roto-Rooter the following morning and they came out again. Thi... read more

Shelby P 

on BBB

2 years ago

Had a clogged drain and called them to come out. After working for several hours inside with no relief, they insisted we did not have an outside clean out and the only way to fix would be to dig up the front yard. Began quoting my mom $10,000K just to start....Telling her this was our only option to clear the clog. Decided to call for a second opinion and that guy was able to have the city out within 15 minutes to locate the outside clean out (which we did in fact have) for access. Had the clog gone in less than an hour. To ... read more

Gina S 

on BBB

2 years ago

We were desperate had a leak in downstairs from 2nd level primary bathroom toilet and tub... just put everything back together and it happened again. Called RR and they came out snaked the line and used a camera $700 later still never said what problem really was and never got back with us after calling them twice. Will NEVER use them again. Called new plumber turns out we just needed a new toliet. RR was the 3rd plumber called and was the worse in pricing and cleanup. They put toilet back on and rocks back and forth and lef... read more

Diana U 

on BBB

2 years ago

This place rips people off and are dishonest!! When I asked how much the service would be before they came I was told that they have to assess the situation. Now I spoke with a manager and was told that each job has a flat rate fee that is charged. You are paying for the vehicle that they drive and mileage - this incorporated into their labor charge. I found their fees to be unreasonably high compared to other similar service providers in the market. I felt like I was being taken advantage of and overcharged for the work per... read more

Kyle F 

on BBB

2 years ago

CUSTOMERS BEWARE! This business is pathetic. Under NO circumstances will they honor their warranties! They are your typical commercialized company using loop holes and cop outs. I will never let this company work on my property again. 

Teresa A 

on BBB

2 years ago

Was here for 1/2 hr. put a snake down the drain in the kitchen. $600 When I asked why the high price, was told that was the way it is. Way out of line. would never call them again.