Roto-Rooter Plumbing & Water Cleanup

Thomas W 

on BBB

2 years ago

Company WAY overcharged my wife while I was out of town to clean out a pipe, almost a thousand dollars, so about triple what anyone else charges. Promised someone would be out a few days later to camera the line to figure out the problem & never called or will return calls. Had to bring someone back out to fix everything when I got back into town & to do their job plus dig up & repair the pipe the ACTUAL local plumber charged less than this company plus they actually did the job 

Rock M 

on BBB

2 years ago

Roto Rooter did a great job unclogging my stubborn kitchen drain. Adam was so professional and knowledgeable; He was personable and efficient. He cleaned out the drain in no time; and offered great tips on keeping everything running smoothly. I love their 6 month warranty on the services performed. I highly recommend Roto Rooter 

Nancy & Peter R 

on BBB

2 years ago

We strongly regret doing business with Tim M****, Field Supervisor, of Roto Rooter Colorado Springs, CO. N**** *** ***** ******* 

Darlene L. 

on BBB

2 years ago

After the 12/22 -12/27/2022 storm and cold weather, my bathroom and kitchen faucets froze and gave no running water. There was frozen water in the crawlspace so I called on 12/24/22 to have Roto-Rooter come to get the water out of the crawlspace. They scheduled 12/26 to come fix the issue. Other customers before me had burst pipes so they rescheduled for 12/27 to come. On the 27th they replaced two valves and said someone from restoration would call me to have the sump pump looked at and drain the water. They charged me $153... read more

Shelia W 

on BBB

2 years ago

Where to start on this? The team they sent are rock stars! They went above and beyond. I had a mess I didn't understand, but they diagnosed and had it taken care of the very next day. Speaking as a single mom, having a part of your home ripped apart can be upsetting and scary to say the least, however these guys eliminated a nasty situation and were very caring in doing so. To say they are "hardworking and efficient" doesn't even scratch the surface. They kept me informed every step of the way, were respectful, moved all my ... read more

Rebecka W 

on BBB

2 years ago

I attempted to have these guys fix a clogged sink- first SONNY hung up on me- then someone else called me back after I left a review and I gave them the benefit of the doubt as he said they were having trouble with their phones ( this was the week of Dec 21). So they said they could come out the Thursday before Christmas weather permitting- they called and said they could not make it due to the snow but they would get back to me when they could- Tuesday the 27th no response so I called them back. They gave me the EXACT times... read more

Brad K 

on BBB

2 years ago

They charged my elderly parents 4 days work/rental but only worked 2. They won't even fix the bill after they admitted fault. I have to battle the bill through insurance only. They tried to strongarm my 91 y/o for $50K for what should have been $2-3K. Then even told him to just borrow the money when he stated he didn't have it. 

Daniel S. 

on BBB

2 years ago

Spent $2200 on a new hot water heater that was installed. 7 days later we still do not have working hot water heater. 3 technicians have come out, none of them had any idea of any backstory or reviewed the ticket at all. Starting over from ground zero every time someone new showed up. When I called in all they did was argue with me about how many technicians had showed up. They stated they only showed one visit. Can tell there is zero internal communication in this organization. I Am constantly having to call in to make sure... read more

Isidro B 

on BBB

2 years ago

Call Roto Rooter for a busted pipes that had frozen. Say and schedule a plumber for the next day. mitigation group came out the same day. Set up 15 blowers and 2 dehumidifiers the same day. Plumber never showed. I call company constantly mail box full. Company lied and said they tried but could not reach me. I show no record of them calling me on my phone. Call another company got plumber within an hour on Xmas day.