Roto-Rooter Plumbing & Water Cleanup

Brandon M. 

on BBB

2 years ago

Called for sewer backup into my main basement drain. After looking for 5 minutes for the vent/clean out in the yard, they decided to remove the basement toilet and snake through there. Another employee allegedly sent a camera in and "camera got stuck on a break in the pipe". I was quoted $15,000 to replace the pipe section outside and reline the pipe under the basement because it was in terrible shape. Got another company in for another opinion and this time I actually saw the camera screen. No break at all and pipes look gr... read more

Paul P 

on BBB

2 years ago

I called Roto Rooter for a price to fix my tub fault & they said $1800. I fixed it for less than $50. I don't remend Roto Rooter at all. All they want is money. They will never step foot on my property again. 

Gale B 

on BBB

2 years ago

Bad experience. Couldn’t get an answer on the address of local rotor rooter that services Lake Mary, Florida. I tried the 800 number who directed me to the local number that no one would answer so I couldn’t file a complaint with the BBB without the local address. It seems deliberate. The invoice only has Orlando printed on it. It also had a Chicago address and a Cincinnati address. I won’t use this company again and will advise others to avoid it. Also I paid an outrageous amount of money on other work because I didn’t have... read more

Jeffrey P. 

on BBB

2 years ago

Had a technician came by, our sump pump wasn’t draining well. A whole system was installed by Rooto Rooter 6 months ago. Was notified by the technician that if he found wipes, tampons or anything that can clogged the system, a whole system needs to be replaced & it will cost us $1850 - that’s how much we paid 6 months ago. The technician found few wipes in the system, wipes were removed & i asked, can he clean the system first & see, if it’ll work, technician said, long story short - it is working, technician said he will ch... read more

Spenser W 

on BBB

2 years ago

Made appt to come get well pump and pressure tank looked at. Showed up and said it wasn’t his job to climb under our house to get to pressure pump. Finally agreed but only one way in to where he needed to go where there’s sand and it was never disturbed. Needless to say he never even climbed under and checked our pressure pump and switch. Told us it would cost 5k for new well pump. Said would be back the next day at 10am. After 6 no call/no shows ****** showed up immediately and replaced the well pump but knew something wasn... read more

Ronald P 

on BBB

2 years ago

Had a leak in kitchen sink and drain blocked. Called roto-rooter and they came out. Said drain needed a air pipe. ( it is old and worked for a long time) why now? Said he fixed the leak and charged me $275.00. Three weeks later and it still leaks and won't drain as good as before. Called them and they said it had been a month and why had we not called before. Well I don't get under my sink every day and thought it had been repaired. She told us it had been too long and they would have to charge us again if they came out. Gue... read more

Sterling T 

on BBB

2 years ago

I scheduled on their website Sunday evening to come out the next morning between 8-12 to clear a clogged drain pipe. I called at 11 and was told "we're behind". they then scheduled for 6PM earliest. If I hadn't called, they wouldn't have showed up at all. I got a call at 3PM saying they would be there in 30 minutes. I called at 4PM and was told I was bumped for another emergency call and they wouldn't be there till at least 6:30. Again, if I hadn't called, I would never been informed just left waiting. They showed up after 5... read more

Roberta P 

on BBB

2 years ago

Never use this company. I called them to clear my sewer line. The cost was ridiculous but we were desperate to resolve the issue. The technician told us his supervisor would be coming by to thread a camera to see if the lines were clear. This other person informed us that it needed cleaning and that would cost $5,500. WHAT??? Called another company and the cost is $1280. Bad company 

shawn c 

on BBB

2 years ago

I will tell all of my relatives, my friends...all of people whom I know, or I don't know: do not use them. Roto Rooter is not good!