Roto-Rooter Plumbing & Water Cleanup

Laura P 

on BBB

3 years ago

This company should be sued by a class action suit.They take advantage of homeowners in an untenable position when their main line sewer fails.Their work IS NOT GUARANTEED. Their prices are exorbitant, as compared to a regular plumber, and their employees must be under the gun to acquire contracts.When I refused to pay my **** due to excess charges, and a repeat of the problem one year later, I was threatened on the phone and was told someone would come to my house to pick up the payment.Stay away. 

R. M. 

on BBB

3 years ago

Rip-Off I was taken advantage of and overly charged.I had purchased my first home on July 15th 2021. around the third week of September I had reached out to Roto Rooter regarding a plumbing problem in my basement where the sewage was backing up. They sent out a guy who couldn't find the clean out drain in the yard he was going back and forth and checking the front for the drain so he proceeded to snake the hole that was in the basement and cleared the stoppage. I was that there was a broken pipe in the yard area and the cost... read more

Stephan F 

on BBB

3 years ago

Terrible business. Price gouging the insurance and now we are on the hook. What a scam company! 

Kevin F 

on BBB

3 years ago

Please read through to the end to see why my experience was overall negative, and why I'd recommend a different plumbing company Pros:- Plumber came out quickly, within 20 minutes of calling roto-rooter.- My problem was solved within 10 minutes.- They were available in the early evening.Cons: - had to stand and wait ~12 minutes on the side of the highway to wait for the van to then guide them to my exact location, despite giving them the address.- upcharge for calling them on the weekend - they didnt even mention the price u... read more

Greg M 

on BBB

3 years ago

Please consult local plumbers before calling Roto-Rooter for any plumbing issues. When I inquired over the phone for a shower drain leak fix, the person I was speaking too would not tell me how much the rates were. I was, however, told that they charged a 75 dollar trip fee just to look at, but it would be applied toward the final ****. I had the drain replaced a few years ago and it cost me a few hundred dollars, but the sealing has gone bad, so I figured that would be fine. When the tech got to the house, he quoted me $220... read more

Jesse J 

on BBB

3 years ago

This company is the ABSOLUTE WORST. My toilet was backed up, $634.00 ****, which hasnt been resolved. Had to get tech come over remove my toilet and snake the toilet. Tells me cuz my home is older that I have cast iron and pvc pipes and thats reason I had stoppage issue. Tech did not replace wax ring and did not tighten up bolts. Toilet leaking now. Called 2nd tech. He replace wax ring but yet did not tighten up bolt so still leak. Called roto rooter a 3rd time as toilet is still backed up again and wants me to pay again. AB... read more

Maudine M 

on BBB

3 years ago

October 2021, I contacted **** for leaking water flowing in my front yard. **** determined it was the water service line that was leaking on my the property . It was my responsibility to have it repaired or replaced. After talking with my homeowners insurance agent I called Roto Rooter for a leaking water service line. A representative called and immediately came to check on the problem. Roto Rooter was located on **** certified plumber and licensed plumber. Finally, on December 2021 the insurance company issued a check for ... read more

Nina M 

on BBB

3 years ago

This company is AWESOME! I called to have someone come look at my hot water heater that is leaking. Have had it for 16 years. We are aware it probably has to be replaced. Spoke with someone on the phone initially and scheduled appointment for Tuesday, July 12th but then went online to see if I could schedule an earlier appointment. Was able to schedule someone to come out to look at the hot water heater today July 9th between 6 p.m. and 8 p.m. before I could even finish scheduling for another company just in case ***** (****... read more

Annabelle A. 

on BBB

3 years ago

COMPLETE RIP OFF...... this job at most should have been a $200 but I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Unreal! DO NOT CALL THEM!