Roto-Rooter Plumbing & Water Cleanup

Brian J 

on BBB

3 years ago

Called Roto Rooter to have a kitchen sink unclogged. The national representative gave a four hour window and said the plumber would price it and I could pay when they got there. 45 minutes before the window of time ended received a text that the plumber was available and it would take him 40 mins to arrive. Plumber calls and says he's 40 mins out and asked if I understood how they priced flat rate of 675 for this service. I told him no, no one told me that and that was ridiculous sight unseen when it might take 5 mins. He sa... read more

Barbara S 

on BBB

3 years ago

*** ******* ******** Church had a sewer line back up after Easter worship. Roto Rooter responded on a Sunday and determined the source of the problem was a busted pipe outside the building. The initial pipe replacement was completed. The excavation work that was completed after the pipe replacement was NOT done per contract. Instead of mounding the trench like the contract states they decided to run the tractor over the trench and pack the trench. The trench also contains busted roots and busted pieces of clay pipe that are ... read more

joe n 

on BBB

3 years ago

Roto rooter has increased there prices dramatically and in order to keep there customers they offer a free camera check. I never got my free camera check.i had a technician unclog a sewer drain which also included a complimentary camera check. The technician came over and unclogged the sewer drain and he said to call for your complimentary camera check. There are two drains next to each other, one is a storm drain and other is the sewer drain. The sewer drain is just inside the trap door. The camera technician said, he could... read more

Shenelle C 

on BBB

3 years ago

They came to my home because the basement was backed up. They charged me 370 dollars and all they did was snake the drain. I called around and that was double the price. I will never use them. However the plumber was friendly. 

Alex G 

on BBB

3 years ago

Had clogged kitchen pipe. Techs from this company came twice and could not resolve the issue. Claimed I do not have right clean out and refused to use clean out at the basement. Still charged over $350, for not doing their job. This issue was fixed by Rooter-man company in 15 min through basement clean out for $250. Contacted company and provided receipt for resolved ussue, but they are refusing reverse chrarge. Absolutely do not recommend them. Very unprofessional. Not trustworthy. Go with Rooter-man instead. 

Dawn S 

on BBB

3 years ago

My experience with Roto Rooter has been different from most reviews. We had a clogged sewer drain. The problem was addressed same day. They let me know every step of the process what they were doing and why. I don't feel they did any unnecessary work. They came back when we began to experience other issues unrelated to the first problem. They were always cheerful and professional. I felt that my problem was handled efficiently. 

Heath B 

on BBB

3 years ago

My main sewer line is clogged and i was in the middle of a waterproofing job i was having done in my basement, they wanted me to get it fixed first. So i called roto rooter a worker came out about 3 hours later looked in my basement and said yeah you have a clog and it'll be 425$ to clear it, so i said ok, he went to his truck to get the auger which he had a very hard time dealing with so i helped him, we got it into the basement he started clearing the clog and some roots came up he did a while longer then called him superv... read more

Mike M. 

on BBB

3 years ago

My complaint is on the business practices. Back in December 2021, i had a flooded basement on my rental property. Rotorooter came out and punched the line clear. They said i need ckean up and sanitation due to sewage. I agreed if my insurance would cover, i said let me call them, he said no we do that. I did not hear from my insurance or Rotorooter but they started working. So i called my insurance guy and he said no coverage. I told them to remove your equipment immediately, they did. Then i get a **** for $3300 that i did ... read more

Emily S 

on BBB

3 years ago

Needed a sewer line clean and scope for our house's buyers. Roto Rooter gave me a time window of 10-12pm and came at 7. I waited all day for them, calling every two hours to verify the service I needed because they seemed so disorganized. When the tech came, he said he wasn't able to access the line (someone already had that week, so it's certainly possible) and couldn't do video work for two weeks. Super sleazy that they get you 'on the schedule', waste your time, and then fail to deliver.