Roto-Rooter Plumbing & Water Cleanup

Hom E 

on BBB

3 years ago

Believe all the negative reviews. I wish I had checked the review of roto rooters before I called them to my home. They overcharged me just to drain my sewer and take camera shots, and then tried to charge me an additional $630 to send me a copy of the shots they claimed they had taken. Then they gave me an outrageous quote for repairs, but I was lucky enough to check their reviews before engaging them to work on the repairs. I ended up calling a local plumber who quoted the job at half the price. Use this company at your ri... read more

Ralph S 

on BBB

3 years ago

misleading. There website says free estimate and when plumber showed up he wanted $330.00 to diagnose the issue. THAT IS NOT A FREE ESTIMATE. They use the free estimate as a scam to get in the door hoping the customer will relent and use their service. If they can't be honest about there policy then how can anyone trust that they will give them fair service. DO NOT USE THIS COMPANY. ROTO-ROOTER IS A SCAM.... 

ACG A 

on BBB

3 years ago

Kyle is a blatant lazy liar. He serviced my apartment as a vendor for the complex where I reside for a clogged drain that has been an ongoing issue for my entire 3-year residency at this complex. On Jan 11, 2022, Kyle was sent to my apartment WITHOUT NOTICE from our rental office (separate issue) and was rude, did not introduce himself, and LIED stating that I ran the water repeatedly after he asked me several times not to run water as he removed the clog. Upon calling to file a complaint directly with the management, Holly ... read more

Rick S 

on BBB

3 years ago

They told us that they would be out to fix our backup between 8-12 then canceled the appontment at 10. i wish i know that they wern't coming at 5:30 when i made the appontment, i could have got someone else. 

Tony F. 

on BBB

3 years ago

I had roto-rooter to come out to my home to change my sump pump. The technician told me that the cost of a sump pump would cost me $449.00. The whole job itself with labor will be around $800.00. I told him, could it be cheaper if I went and bought my own sump pump and he told me yes. He came back to my home two days later to install the pump & parts that I bought myself from *****s. After completing the job, he hit me with a $492.00 bill just for labor alone. Wait a minute!!! If I bought the pump from them, I would have pai... read more

Shaila K 

on BBB

3 years ago

Rude and non compliant personnel: I had a blocked kitchen sink. I called rotorooter. Two guys showed up at the door. Both came in, they had no mask, no shoe covers and gloves. I asked them where are their masks, because when called at the rotorooter phone number, there is tape recorded message that they will wear a mask, shoe covers and gloves. they said they had one, but will not wear... This is against CDC guidlines.The person was incrediably rude, while talking to me. I will not recommend this company to anyone. 

AIHAM A 

on BBB

3 years ago

Never do business with them,,, worst experience ever they bought 2 faucets for me that cost no more than $80 and charge me $350 for each plus installation $425 end up paying $1700 to replace 2 faucets, that job won't cost more than $550 with any other plumbing, their technician kept my old expensive faucet with him without my permission wich consider stealing, when complained to supervisor,manager, owner called ******************* he apologizes and promised me for credit, on the installation day he totally changed his mind, ... read more

Time wasted 

on BBB

3 years ago

I had a plumbing crisis on a Friday- due to cold weather, my water service line broke in the yard and water was coming up. I made several calls and Roto-Rooter was both able to take the job and get to me the earliest, which was the following Monday. However, they were a no-show. I called them that afternoon and apparently they'd set it for Tuesday, actually (Definitely said Monday on the phone, hard to mistake that). Annoying, but they're still the only ones available, so sure.So on Tuesday, no communication. I call up and t... read more

Tonya F 

on BBB

3 years ago

A plumber came to my house 2 days told me my septic tank was full charged me $463 I had my septic tank pumped the same day Roto rooter was here 2 days later I am backed up again the technician who came out today told me he was going to snake my line I was going to pay him and hopefully that will fix the issue. I told him i dont have that money to pay again for something that shouldnt be happening he rudely told me he was going to drop his snake and I was going to pay him. I went into my house. I feel like there should be som... read more