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Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Charlotte, NC
About this business
<p> Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:</p><ul><li>Basement Plumbing</li><li>Bathroom Plumbing</li><li>Drain Cleaning</li><li>Kitchen Plumbing</li><li>Laundry Room Plumbing</li><li>Outdoor Plumbing</li><li>Sump Pump</li><li>Water Heater</li><li>Water Damage Restoration<br></li></ul>
Location details
11709 Fruehauf Dr Ste 134, Charlotte, NC, 28273, United States
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I dealt with with the ** and Technician and this is my last straw to the Liaison of Customer Service Pat,The last communication I received from the General Manager was prior to me emailing you for help. I need your help as liaison.I was finally able to speak with Aman, the service technician earlier today. He confirmed his verbal amounts (not itemized on the invoice) were parts only and did not include labor.1.) How can a consumer accept a quote that is not all-inclusive? And then when the consumer has time to actually revie... read more
I am discussed by the way that this company does business. They make it seem like they are being transparent but their business practices are not ethical. My husband and I had them come out on the 4th of July to fix a drain issue we were having. They were the only ones at the time that we could have come out to resolve the issue. They came out cleaned the drain and told us they would run a camera down and never did. They also informed us that we did not have a clean out on the outside of the house. This should have been the ... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
They kept telling me they was coming and never showed I am talking about the one in ******* **
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
DO NOT HIRE THIS COMPANY!! DO NOT WASTE YOU TIME FOR EVEN A FREE ESTIMATE!!!! I needed a garbage disposal replaced. I bought the part,. Just needed the old one taken out and a new one put in..that I had . No plumbing involved just a REPLACEMENT !! I was QUOTED $450.00!! by a man named ****** that seemed to just come from HAPPY HOUR. I am a FRONTLINE worker ..working me A** OFF and this is totally ridiculous and I dont need this CON!!. Totally taking advantage of us!! This job is a 45 minutes job and he slurred his word sayin... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
My 95 year old mother called Roto Rooter in **********, ** this past Sunday. The technician worked to clear her drains and toilet which had backed up that morning. His work seemed to have solved the problem, at least temporarily. He advised her that she needed to "rebuild her cesspool" which was "falling in" He then had her sign a contract for $5,500.00 for this work Upon my review of the contract the following day I discovered that the work to be done was to replace the pipe that runs from the house to the cesspool. As I un... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
On */24/2021, technician J came to fix a root clogged yard tile. He arrived with hydro jet and 400 gals. of water. He barely had his feet on the ground and proceeded to say this wasn't going to work and that I needed to replace the whole tile for twice as much. He was suppose to be there from 9:30 to 11:30. He was already there with the equipment. He put the hydro jet in, pulled it out, changed tip, put back in, pulled back out. Not much of anything on tip. He put hydrojet back in tile, met some resistance, left it there and... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
When I contacted Roto-Rooter, they refused to tell me their hourly fees, etc over the phone. I am a retired senior citizen and they charged me $800 for one hour to flush a drain line with high pressure. When I asked the technician to finish putting the pipe work under the sink back together, he said Im not a plumber, although it says plumbing in all their ads. Said my garbage disposal was bad and the problemits not. Put it all back together myself and it works fine. Their advertising is unethical and their charges exorbitant... read more
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
Showed up no mask or other PPE as advertised on their website. Quoted and outrageous price for a single easy access drain. Dont bother with these guys.
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
I called Roto Rooter to unclog my sewer line, because sewage was backing up into my basement. They showed up, ran the machine and said it was unclogged, so I signed the paperwork and authorized the charge to my credit card, on the basis of their word and seeing the flow of water working that day. The next day, the sewage was back, in my basement, same as the day before. I called Roto Rooter back and they sent 2 technicians this time, neither of which were the original guy who came the day before. They showed me a video of my... read more
Business response:
I am the liaison between the branch and the customer. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.Thank you, ********************* Customer Satisfaction Manager
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 3.4 star rating with 1,035 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
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