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Roaring Spring Water
- Water Purification Services
- Alexandria
About this business
Location details
Alexandria, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed! The don't even reserve a star. It took forever for holding line. Always delay for delivery. The missed my delivery at August 29, I called them at August 31 twice to request same day delivery, they said they could not do so but will get it delivered next day which is September 1st. That's the point that really pissed me off: AT SEPTEMBER 1ST, THEY RESCHEDULE IT TO SEPTEMBER 6!!!! HOW COULD THEY RUNNING BUSINESS LIKE THIS!
Told them to stop the service for few months, still got billed for the bottles. Takes long time to talk to some one on the phone, even worst than the Comcast. Been trying to resolve the issue for several months now without any success. Every month I get a statement with a late fee yet no body contacts me regarding the disputed bill. Do not recommend this company. Going to buy the cooler and bottles on my own.
Astounding incompetence at their customer service level. Sales line picks up instantly while customer service may not pick up at all. Distilled water can be dangerous to drink but they provide no warning. Costco needs to clean up their act about this one.
The most God-awful water-delivery service you will ever experience, hands-down. They know how to make the water delicious, but I spent MONTHS calling and emailing trying to get them to deliver on the right day and TO THE RIGHT APARTMENT. It's my own fault, I stayed in this like a bad relationship, hoping the other person would change. But after hearing customer service tell me that they sent multiple emails to the route manager and yet still nothing had changed, I decided to finally cancel. BEST DECISION EVER. You are just a... read more
Today I received a call stating that they won't cover any damage their cooler caused my property.. They are the worst buyer beware.... Shady group of people!
Start. Crystal Springs takes over for Laurel Valley. They automate everything. Sounds like a plus. Minus - No water delivery. They missed two additional deliveries. Bigger minus - No water in my building (I don't have potable water). My employees can walk with paid lv. Still no water. Called and canceled service in May. (Switched to Culligan. I recommend for Fayetteville, NC). Still come June 20th, I still have my water coolers which I don't use and got a bill. Nice. They use national call centers to ensure who you speak wit... read more
The good news--we love the spring water. The bad news--you can't get Crystal Springs to deliver it. As others have said, we are long-time customers. Started out great with deliveries right on schedule, then they started skipping deliveries and finally none at all. We only had 3 or 4 deliveries for the year in 2015 after we called them repeatedly. Calling the company made no difference. They would promise water would be delivered, we'd get the automated call on Thursday saying to set our empty bottles out for the next day, th... read more
Fired. Never received my FIRST delivery. Rescheduled 3 times without my knowledge. Only able to speak to an operator. Will never use again. Actually never got use at all. Find someone else.
The worst customer service, when an entire bottle of their water spilled on my floor, their best response was we will call you back in 72 hours... Buyer beware... Bad people to work with....
Frequently asked questions about Roaring Spring Water
How is Roaring Spring Water rated?
Roaring Spring Water has a 3.5 star rating with 76 reviews.
When is Roaring Spring Water open?
Roaring Spring Water is closed now. It will open tomorrow at 9:00 a.m.
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