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Roaring Spring Water
- Water Purification Services
- Alexandria
About this business
Location details
Alexandria, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If a zero star rating was an option here that is what I would be choosing. My family and I have been with Crystal Springs Water for probably about 6 months now. The last 2-3 months i have had to call every other week, when we received out delivery cause it was always wrong. We either didn't receive enough bottles or our empty bottles weren't picked up, or they were leaving more then we were scheduled for and then billing us extra. On top of their branch managers and drivers not having a clue as to how to do their jobs correc... read more
Crystal Springs in Louisville, KY is great. I have no issues at all. Drivers are beyond nice, they also give my dog a treat every time they come. I was told in the beginning that i would be delivered to twice a month by a rep over the phone. The next day the manger calls and apologizes and says we only service this area once a month. Gave me some free water for the troubles. Just glad that i have crystal springs in Louisville. Highly recommend them here.
We got information about Crystal Springs from one of our friends. And we were satisfied for the first month or so. But after the first month, we were made to regret our decision to go for crystal springs. Once a month, delivery person would keep a can outside the door and just leave. They wouldnt care to knock the door to collect the empty cans or even the weather. This month is even worse. We called atleast 10 times asking for delivery and every time we were promised for next day delivery. Nothing happened. This is probably... read more
We had been customers with DS Water for over 10 years and for most of that time things were manageable. Delivery dates would change and so would drivers but usually we got our water in the right amount on the days they told us they would be there...until the last couple of years. Then because of husband's age (75) and bad back & heart requested that our order be changed from five gallon bottles to three gallon bottles which are easier for him to handle. Then the missed deliveries started or they would leave five gallon bottl... read more
They have the worst customer service I have ever experienced. From delivery to billing this company is totally incompetent. I had service for over a year and was late 1 month due to a billing error and was put on hold. No notification other than I did not receive water for a month. When I requested cancellation there was no effort to keep my business. Jeanette had the worst customer service skills I have ever experienced.
over a year of service,,,never correct day or amount. 30 minute wait time on phone at least 15 times this year, I feel like I am talking to a recording that says "I will fix that"" I am sorry"" I will tell my manager" I will tell the route manager for your area" I have had up to 20 empties and 10 full because the delivery day changes for them, not me. "
never got the order ordered June 172016 it is now July 7 2016 no answer on phone you just sit and wait
HORRIBLE customer service and unreliable delivery service! I would NEVER recommend their services. Only way to contact them is by phone and the average wait time is 1 hour! I waited on hold twice for an hour each time to be hung up on.
BEWARE! THEY GET 0 STARS... BUT I HAD TO CLICK ON A STAR! I placed an order through Costco for a dispenser and water delivery. They never showed up on the scheduled date! When I called I was told I was rescheduled for the following week. They openly admitted that mgmt. does this without notifying the customers! I agreed to give them one more try & scheduled a delivery. NO One Showed Up! I didn't call, cause it wasn't worth my time. To my surprise , a week later DS, calls asking if they can deliver water two weeks from now. D... read more
Frequently asked questions about Roaring Spring Water
How is Roaring Spring Water rated?
Roaring Spring Water has a 3.5 star rating with 76 reviews.
When is Roaring Spring Water open?
Roaring Spring Water is closed now. It will open tomorrow at 9:00 a.m.
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