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Rice Toyota Service Department
- Car Dealers
- Greensboro, NC
About this business
Fast, Fair, Friendly Service and Sales Team. Employ over 200 local residents! And always on the lookout for new talent to add to our team. Greensboro's largest volume selling new car dealership. Greensboro's 2nd Largest Volume Selling Used Car Sales Dealership. Competitive Pricing on Automotive Service: Tires, Brakes, Batteries, Wipers, Oil Change. Loyalty Program with discounts and coupons mailed to your home. New Toyota Rental Cars on site for business or pleasure. Body Shop works with all major insurance companies. Parts ... read more
Location details
2630 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I appreciate how the sales staff did not rush me or try underhanded sales gimmicks. Carl was great and I was able to see him off and on for a couple of weeks to look at cars and talk money. I didn't feel pushed or uncomfortable at any time. Rice Toyota made my car buying experience relaxed and pleasant.
Business response:
Alex our sales team greatly appreciates this 5 star rating. It is great to read that Carl was able to help in every step of your car buying experience. We thank you for choosing Rice Toyota. Enjoy your new wheels!! :)
The service provided was great. However, I was very frustrated with being called and told my truck was ready for pick up when it was not. My service advisor called me at 1640 and told me he was finishing up my paperwork and to head to Rice for pick up. I arrived at 1700. The cashier didn’t have my paperwork and couldn’t find the service advisor for 25 minutes!!! He finally appears and explains the technician was finishing up my service! I didn’t leave Rice Toyota until 1755. This is absolutely unacceptable. Do NOT call your ... read more
Business response:
Mark I completely understand and I greatly apologize that this happened with during your service appointment. I went ahead and added a $20 credit towards your next service with us and if you have any other questions or concerns please fill free to reach out to me. Thank you again for choosing Rice to service your vehicle and we look forward to seeing you again.
My vehicle has a problem that they haven't seen before, since I already knew that I did the leg work (draw from experience of other dealerships) the mechanic decided to charge me for something that didn't take nearly as long as he stated. Since I done my homework, researched the problem, don't believe he should charge as much as he did. Good customer service keeps customers coming back, rip offs, runs them away.
Please update your website and your facebook regarding your operating hours. Being listed as having an 8pm close, when your dealership actually closes at 7pm leads to an extremely poor customer experience. One in which your customers feel rushed, and your sales people clearly have no desire to help you.
Business response:
We would be happy to help. We were open today from 1-5. And we open tomorrow at 8:30. We don’t have your contact information but if you would like to contact our General Manager she would be delighted to help. Mary Rice 910-398-2206
Great customer service. I will be a returning customer!
Business response:
It was our pleasure Robert! Thank you for the opportunity to earn your business. We are so happy to have you in the Rice Family!
Just got my car serviced. Jack Piling was great explained everything.
Business response:
It was our pleasure Steve. We look forward to sharing your kind feedback with Jack. We look forward to seeing you next time.
Scheduled an appointment and had to wait an hour and 22 minutes for a tire rotation.
Business response:
Thank you Lee. I am sorry that the wait today of 1 hour and 22 minutes exceeded expectations. Next time feel free to take advantage of our complimentary Uber service that will take you wherever you want to go and bring you back to Rice when your vehicle is ready. That way you never have to wait in a service lounge again. I hope everyone was polite, professional and very helpful today. Thank you for your patience on this very busy Saturday! We sincerely appreciate you.
Frequently asked questions about Rice Toyota Service Department
How is Rice Toyota Service Department rated?
Rice Toyota Service Department has a 3.8 star rating with 307 reviews.
When is Rice Toyota Service Department open?
Rice Toyota Service Department is closed now. It will open at 9:00 a.m.
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