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Rice Toyota Service Department
- Car Dealers
- Greensboro, NC
About this business
Fast, Fair, Friendly Service and Sales Team. Employ over 200 local residents! And always on the lookout for new talent to add to our team. Greensboro's largest volume selling new car dealership. Greensboro's 2nd Largest Volume Selling Used Car Sales Dealership. Competitive Pricing on Automotive Service: Tires, Brakes, Batteries, Wipers, Oil Change. Loyalty Program with discounts and coupons mailed to your home. New Toyota Rental Cars on site for business or pleasure. Body Shop works with all major insurance companies. Parts ... read more
Location details
2630 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Terah thank you! It was our pleasure in assisting you today. We look forward to seeing you again. Have a great week!
I was there yesterday and waited 25 just to drop my car off overnight!!! My husband was there about a month ago 3 hours for a oil change and tire rotation !!!! Not to mention oil changes and tire rotations now cost $80 which is ridiculous I will not be going back! We have always done business with Rice’s but something has changed here!!!!!!
Business response:
Nichole- we apologize for the long wait time for drop off, you are right we have been busy and understaffed some days this month to handle the volume at the speed we would like. 3 hours for an oil change and tire rotation is certainly unacceptable and we apologize, our goal and the norm is usually less than 1 hour. Our customer relations manager Jessica Stacey is going to reach out to you to make sure all your loyalty points were applied and that your invoice was billed correctly- $80 sounds high considering tire rotations a... read more
Jason our service manager helped with a warranty issue. Saved us 300 plus dollars. Car is driving great!!! Thanks for your help!!!!! Rick
Business response:
It was our pleasure Rick! We will pass along the kudos to Jason 😀. Have a great weekend! -The Rice Team
The service department needs a major reorganization. I dropped my car off for the 10000 mile service. First I had to wait 20 minuets just to drop it off. They have started using Uber for customers which is terrible in the Greensboro area in the morning greatly miss their shuttle drivers. Picked up car and the maintenance light was still on and the tire pressure light was still on. Drove back thru service department and had to wait another 15 minuets. So they took my car back and brought it back in 20 minutes said was good to... read more
Business response:
Curt we are so sorry we let you down today, there is no excuse for you having to come back for items that should have been done correctly the first times Our customer relations manager will call you tomorrow and find out what didn’t go well with Uber today and make sure we address it with the team at Uber. Sincerely, The Rice Team
Technician must of had oil on his arms. There were oil marks on the driver door armrest. Patrick cleaned my door off. I really appreciated his help!
Business response:
Nicholas we do apologize for those oil marks being left behind on your armrest. We will make sure to address this with our technicians to insure it doesn't happen again. It is great to read that Patrick was there to make sure those marks were cleaned off before you left. We thank you for choosing Rice Toyota to have your vehicle serviced and look forward to seeing you again.
Great people! I love buying my cars there. It's a very wonderful and easy experience. I just drove from New Hampshire to buy my 5th new Toyota from Rice.
Business response:
Thank you Joe! We hope you have a great time on your Wilderness Adventure(s) in your RAV Adventure. It was our pleasure to help you again. Sincerely, The Rice Team
Business response:
Emily I apologize that we let you down. If there is anything we can do to make things right, please do not hesitate to contact our customer relations manager, Jessica. She is here for all our customers.
These folks are GREAT. Always respectful of your concerns. Highly recommend them for your service needs.
Business response:
Thank you Danny! We sincerely appreciate your recommendation!
I just got my Sienna back from having work done at Rice Toyota Collision center and having warranty work done at the service center. From start to end everything was handled perfectly. When my car was done in one area they sent me an email to let me know it was heading to the next area. They kept me informed by email every step of the way. I Picked it up Thursday and the body work looked perfect. I will continue to drive 1 -1/2 hours to get my van serviced at Rice Toyota loved it!!!
Business response:
Thank you Kelly! It was our pleasure to help. Thank you for choosing Rice Toyota- The Rice Toyota Team
Frequently asked questions about Rice Toyota Service Department
How is Rice Toyota Service Department rated?
Rice Toyota Service Department has a 3.8 star rating with 307 reviews.
When is Rice Toyota Service Department open?
Rice Toyota Service Department is closed now. It will open at 9:00 a.m.
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