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Rice Toyota Service Department
- Car Dealers
- Greensboro, NC
About this business
Fast, Fair, Friendly Service and Sales Team. Employ over 200 local residents! And always on the lookout for new talent to add to our team. Greensboro's largest volume selling new car dealership. Greensboro's 2nd Largest Volume Selling Used Car Sales Dealership. Competitive Pricing on Automotive Service: Tires, Brakes, Batteries, Wipers, Oil Change. Loyalty Program with discounts and coupons mailed to your home. New Toyota Rental Cars on site for business or pleasure. Body Shop works with all major insurance companies. Parts ... read more
Location details
2630 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rice Toyota needs a wake-up call! Take my car in for service today, pulled up in the walk-in line. Advisor tells me it's going to be 4.5hrs for an oil change and could I leave it with him for the rest of the day. Imagine my face! So, I can imagine that the appt. line is falling behind as well. Apparently RT's organizational skills are lacking if they think a customer has 4.5hrs to wait for a car. It's time for them to get the big picture!
Business response:
David you are correct, today our appointments are completely booked as they are most days. All other wait times are much longer as the appointments get priority.
I can honestly say this is by far the worst dealership I've ever been to, I come in for a recall that should have ben fixed IN THE 2 years it became a issue, honestly I'm going to report this dealership this come Tuesday
Business response:
Thank you so much Saroya :)
Purchasing my new Camry from Rice Toyota was a breeze! Saw the car online, sent in preapproval and trade-in information, worked out details, sent needed information via email, then went to the dealership to sign papers and pickup! What stood out to me the most was that when one person was busy helping a different customer, another person picked up to help me without missing a beat! Usually you have to repeat information to many people if others help, but they communicated with one another respectfully to make my purchase pro... read more
Business response:
Thank you Crystal! It was our pleasure to help you- thank you for choosing Rice! 😀
Business response:
Mr. Barrett I am so sorry for the unexceptional service experience you had here. I am the Customer relations here at Rice and I am gong to be giving you a call today. I greatly apologize for the lack of communication between you and the service department. I want to apologize again.
I will never ever buy another car from rice. In the last six months I brought two of my family members in who both purchased cars. I received a referral bonus for one and not the other. After five weeks of calling and NO one calling me back, the answer I got was NOT acceptable. Way to NOT take care of your customers Rice!
Business response:
Lydia I am so sorry you are disappointed, my team and myself have been working diligently to research why no one knew that you had referred the customers when they purchased. The normal process sends you a referral right away. I am so sorry that our proposed remedy of store credit for your next service visit was unsatisfactory. Thank you for taking the time to share. Best- Mary Rice General Manager Rice Toyota
Yesterday I had an appointment at 2:30 for oil change, tire rotation, etc. on my 2008 Toyota Camry. For some reason my car was not serviced in a timely manner. I left there at 6:00 p.m. Over the years I always received good service. I am not a happy customer at this point.
Always pleased with the customer service and maintenance of my two Toyota vehicles. Was in today for routine maintenance and as always, Randall provided exceptional service. Bought both vehicles from Mr. Stubbs (may he RIP) and simply adored him. Thank you for your consistent quality service.
Business response:
Mrs. Strong thank you so much for taking the time to let us know how great your service appointment was her with us. We value you as a loyal customer and look forward to doing business with you again in the future. See ya next time! :)
The first ever I've had a Toyota and my case, a 2017 Tacoma. I enjoyed doing everything online, and to be sure it was the right truck, I test drove it twice. I was very pleased with the numbers and 110% pleased with the sales and management staff. It's a great truck but a fun truck to drive. Rice Toyota is a fine dealership.
Business response:
Thank you Jack! It was our pleasure in assisting you in purchasing your 2017 Tacoma. We appreciate your feedback on how great of an experience you had here with us. We value you as a first time customer and look forward to doing business with you in the future. Enjoy your new truck!
Frequently asked questions about Rice Toyota Service Department
How is Rice Toyota Service Department rated?
Rice Toyota Service Department has a 3.8 star rating with 307 reviews.
When is Rice Toyota Service Department open?
Rice Toyota Service Department is closed now. It will open at 9:00 a.m.
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