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Rice Toyota Service Department
- Car Dealers
- Greensboro, NC
About this business
Fast, Fair, Friendly Service and Sales Team. Employ over 200 local residents! And always on the lookout for new talent to add to our team. Greensboro's largest volume selling new car dealership. Greensboro's 2nd Largest Volume Selling Used Car Sales Dealership. Competitive Pricing on Automotive Service: Tires, Brakes, Batteries, Wipers, Oil Change. Loyalty Program with discounts and coupons mailed to your home. New Toyota Rental Cars on site for business or pleasure. Body Shop works with all major insurance companies. Parts ... read more
Location details
2630 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By far the worst new car buying experience I've ever had. The finance person talked us into buying coverages that we didn't want, He said we had 30 days to cancel. He didn't respond to texts when we tried to cancel the gap coverage for over a week and he then responded on the 3rd attempt. They told me it would take 1 hour to install a bed cover and I was there 2 1/2 hours. And after noticing the cover was sliding off the side of the truck I checked and found out they only installed 3 of the 4 clamps that hold it down. They d... read more
Business response:
Dale I am so sorry this has turned out so poorly for you. I received your email Feb 7 about the cancellation and forwarded it along to the proper people immediately. Once I did that I found your cancellation had already been processed 5 days earlier on Feb 2 before you sent the email. I know you and your wife have been in contact with our managers and our GSM Andy Slaughter during this entire process and we all regret that we have not been able to get things right for you, I can assure you that is never our intention. If you... read more
I took my car in today for a regular service check. I was greeted with such courteous employees. They were all ready to help and get me where I needed to be in a timely manner. Thank you to the Rice Toyota staff for caring for your customers and treating them with a "smile" and a warm welcome.
Took my Sienna in for annual inspection, and they said it failed due to a problem with the power steering rack, even though I have no trouble with the steering nor have I seen any leaks. They recommend replacing the rack to the tune of $1000. I took it to another mechanic for a second opinion who said there was absolutely nothing wrong it and passed it for inspection. Rice Toyota either has incompetent or dishonest service technicians. Regardless, they just lost a customer for life.
Business response:
Heather, I have asked the head of our service department Mark Guido to look into the details on this and call you immediately. It is not our practice nor to our benefit to recommend unnecessary repairs. Thank you for letting us know. Sincerely, Mary Rice Update: 5:27 pm 2.25.17 Thank you for taking the time to talk to both our Fixed Operations Director Mark Guido and me today Heather. If there is anything I can do for you in the future please let me know. If you change your mind on allowing us to reinspect your vehicle I wou... read more
I had an exceptional experience with my recent purchase of a Toyota at Rice Toyota. My salesman, James Howell, was welcoming and courteous. Truly was my best experience in purchasing a car. He explained all paperwork in detail, got everything done quickly, and went over all the features of the car, even setting up my bluetooth for me.
Business response:
Thank you Pam, it was our pleasure! I will be sure to share this with James and our team during training this week. 😀
Thanks for great service during oil change/inspection this week. Jack P. was polite, knowledgeable and great to work with.
Business response:
Thank you Susan! It was our pleasure.
This is my second purchase from Rice. 1st purchase was a Camry in 2004. She is still running like a dream with over 200k on her! Great and friendly staff, Scottie and Farah were awesome! Love my new 4Runner! Thank you Rice Toyota... specifically Scottie and Farah... you made this seamless for me.
Frequently asked questions about Rice Toyota Service Department
How is Rice Toyota Service Department rated?
Rice Toyota Service Department has a 3.8 star rating with 307 reviews.
When is Rice Toyota Service Department open?
Rice Toyota Service Department is closed now. It will open tomorrow at 9:00 a.m.
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